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Has anyone else had Verizon DSL trouble like this?
I have had Verizon dsl for 2 weeks now and ever since I have been intermittently kicked off line. When I call to complain I have usually fixed the problem myself, I have to reconnet because I work from my home. Today I called to ask for a technician to come to my home and the rep said they can't put a complaint in because my line looks fine. He told me next time I'm kicked off not to fix it myself and wait til a technician can come out. He said if the technician tests the line and sees it's working he will cancel the work order automatically. This is bull since I pay verizon for their services!! Has anyone else had this problem with Verizon?
I told the rep when I called the problem is obviously in my home somewhere and not at the central office.. maybe the wiring to my phone, any idiot can figure that out, so why can't I request service?
2 Answers
- 1 decade agoFavorite Answer
Their service kind of sucks. It didn't when the call center was in India; I had no problems then, but then they moved it back to the states and my mother has been fighting with them for months because we can't hook any more than 1 computer up to the modem via cables, even though it's wired/wireless with enough ports for 4 computers. It's a bit cheaper than the cable company, but when I got an apartment my roommates and I decided to just get the cable modem and do the networking ourselves because Verizon's "free" networking doesn't work anyway. Your best bet is just to switch because they're doing nothing for you.
