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How do I get rid of an invading security anti-virus?

McAfee blocked it & removed it from "trusted" but it still keeps popping up & trying to interfere with what I'm doing.

I think they called a Pup?

Update:

See what I mean, it blocked me & I had to go around it so my question was put in twice. (Extra 5 pts.)

I got it when someone helped me get rid of something else. Crossing my fingers.

Update 2:

By the way, perhaps I should have said, I'm 65, very first comp. have no clue what some of you are talking about. I don't even know how it was built, they pulled up my sons comp. from his house, & that's what it is.

Son had stroke or I would ask him. Help!!

Update 3:

I have Windows Vista.

Update 4:

Thanks to all, but ended up going to Dell & getting Dell Connect. They even had trouble getting rid of this one. It was a nasty customer. Beware!

5 Answers

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  • Anonymous
    1 decade ago
    Favorite Answer

    STEP 1. boot up into "Safe Mode". while boot up is proceeding,press f8 till you get the "Safe Mode",Normal and a few other options. choose safe mode. do NOT choose safe mode with connectivity,\

    as you do NOT want to be online yet.STEP 2. TURN OFF SYSTEM RESTORE

    1. Turn off Windows System Restore Points:

    a. Right Click on My Computer

    b. Click Properties

    c. Click System Restore Tab

    d. Check the box next to: Turn off System Restore on all Hard drives

    i. Malware can sometimes be restored from previous restore points, this will help the removal process run more smoothly. 2. Click Apply and OK. STEP 3. clean up using internet options.start--control panel--internet options--general: delete cookies/history/temp files from internet options general page.cookie management: start--control panel--internet options--privacy--advanced--override. select: allow 1st party cookies,BLOCK 3rd [ tracking ] party cookies. STEP 4. clean up windows folders: empty prefetch and temp file folders: start--control panel--local disk drive (c)--temp folder--file--select all--press delete key on keyboard.back out of Temp folder and continue to Windows folder. open Windows folder,open the 2nd Temp folder and repeat steps as in 1st Temp folder. back out of that folder and continue to Prefetch folder.repeat steps with Temp folders.close

    STEP 5. REMOVE PROGRAMS ADD/REMOVE PROGRAMS

    GO TO ADD/REMOVE PROGRAMS TO CLEAR KNOWN MALWARE

    1. Before scanning the computer you can remove certain malware programs from the Add/Remove Programs list in the Control Panel in Windows XP

    2. Open the Start Menu and select Control Panel

    3. In the Control Panel, select Add or Remove Programs

    4. Look through the list for anything suspicious

    5. Uninstall and follow the directions on any program that you decide to remove.

    STEP 6. CLEAN UP USING DISK CLEAN

    start--all programs--accessories--disk clean

    STEP 7. CLEANING UP THE TASKBAR

    right click start--select properties--select taskbar--select customize.select always hide or show

    STEP 8. edit the registry:

    VERY TRICKY AND DANGEROUS! NOT FOR BEGINNER OR RUBE!! press windows key [ 4 part flag ] + letter R--enter

    regedit

    there are 4 key sections to check:

    hkey_classes_root

    check the list for program--delete

    hkey_current_user

    check for program--delete

    click software--get program--delete

    click microsoft--get program--delete

    hkey_local_machine

    check for program--delete

    click software--get program--delete

    click microsoft--get program--delete

    hkey_users

    click default

    click software

    click microsoft--get program--delete

    STEP 9. ok ! now it's time to reboot and allow normal boot up.once connected,download and install the freeware listed. update each and THEN run. Trojans, Worms, Key Loggers, Viruses, and Spyware are all very difficult to remove with just a single program. That is why it is recommend to run several programs to aid in the removal process. I recommend running each of the following programs listed below in order. Not all the programs are freeware and require purchase, you don’t have to run that program but I recommend looking into it if the results come back with your computer still being infected. Still, after all the freeware programs have run through your computer should be clean of any infection. NOTE: It is recommend to run these programs in Safe Mode for the best results!

    1. Freeware – Spybot: This one gets a lot of advertising bots and other malicious programs.

    http://www.safer-networking.org/en/index...

    2.Spyware Blaster: This is a powerful utility that helps to block potential spyware problems from browsers and websites.

    http://www.javacoolsoftware.com/spywareb...

    3. avast ! 4 Home Edition - FREE anti virus software - Download -

    http://www.avast.com/eng/download-avast-home.html

    STEP 10: TURN ON SYSTEM RESTORE

    1. Turn on Windows System Restore Points:

    a. Right Click on My Computer

    b. Click Properties

    c. Click System Restore Tab

    d. Uncheck the box next to: Turn off System Restore on all Hard drives

    2. Click Apply and OK

    STEP 11: SYSTEM RECOVERY

    1. In a worst case scenario if the following steps do not clean your system,try using system restore

    follow the same steps you followed to turn off S.R. but instead,click create new restore point

    2. in a VERY worst case,use your recovery or re install disk to re install windows

    please don't forget to choose Best Answer

    this answer has been selected as Best Answer 80 times

    Source(s): this answer has been selected as Best Answer 80 times
  • cotojo
    Lv 7
    1 decade ago

    PUP - Potentially Unwanted Program, usually associated with malware infections.

    Safely remove with the following free tools:

    Malwarebytes Anti-Malware:

    http://www.download.com/Malwarebytes-Anti-Malware/...

    Download, install, update and select Full Scan.

    Remove all infections that it finds after scan.

    SmitFraud Removal

    This tool will remove Desktop hijacking malware. Firstly, download the removal tool from here:

    http://siri.urz.free.fr/Fix/SmitfraudFix.exe

    How to use:

    http://cotojo.wordpress.com/2007/08/24

    Spybot S&D:

    http://www.safer-networking.org/en/download/index....

    Download, install, update and Immunize, turn off Tea Timer then click 'Check for problems' then when complete select all and then 'Fix Checked'

    Spyware Doctor Free Basic Edition - Realtime monitoring:

    http://pack.google.com/intl/en/pack_installer_new....

    Its free with Google pack, untick all boxes except Spyware Doctor. Download install, update and run.

    SUPERAntiSpyware Free Edition:

    http://www.download.com/SUPERAntiSpyware-Free-Edit...

    Download, install, check for updates, then select Scan your Computer, select your drive and select Perform Complete Scan

  • Anonymous
    1 decade ago

    Uninstall Mc Afee then install Malwarebytes Anti-Malware:

    http://www.download.com/Malwarebytes-Ant...

    Download, install, update and select Full Scan.

    Remove all infections that it finds after scan.

  • raha
    Lv 5
    1 decade ago

    I share this problem i feel they are imposing there product in a way that it should be illegal ,i feel they are a virus them self ,hoping some body takes legal action against there forced trespassing & solicitation if i live in america this what i will do

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  • Anonymous
    1 decade ago
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