Am I being unreasonable?

No your not being unreasonable. If anything, a little too reasonable. Calling the Better Business Bureau is a waste of time. By the time they contact the contractor you and your kids will have frozen to death. I suggest you contact your local Building Department and file a complaint and ask for an inspection of the contractors work. Depending on what work was performed, a permit may have been required. You will at least be able to check to see if they have one on file for your job. If not, you may be able to get some advice from the inspector on the quality of the contractors work which, may prompt them to give your job a better priority!

Unreasonable? A little. About the charges? Maybe not, that is unless the additional charge for returning is for coming out on the weekend.

But they should stand behind their work. That doesn't mean if they solve one problem and another shows up on the third day they are responsible for it. If it is working well when we leave there is little we can diagnose. In other words, if it ain't broke at the time we can't fix it.

Customers tend to think there are rooms full of people waiting to come out to you 24/7 day and night, weekend and holidays. The service people have no life of their own but to serve, nor do they deserve one.

Service people need to have work scheduled for days, or a week or more in advance to keep busy. Same day emergency service like you got on Friday generally means others will be delayed and/or the serviceperson will have to start work earlier and not get dinner working 14 hour days when people are screaming because the weather is cold.

And often those screaming loudest don't have their furnaces serviced regularly which means more unscheduled work when I arrive and I see what a mess they are, having not been touched in years.

When is the last time you had it serviced and cleaned? Have you had the blower wheel and ducting cleaned in recent history? Do you approve the recommended repairs when it is serviced like replacing burners or other worn parts?

People need to take "some" personal responsibility.

You are exaggerating. It stopped again on Sunday and you are screaming about them not being back there less than within 16 hours on the weekend. That is NOT being without heat for "three days".

Tell me again why is it that you are more important than those other people without heat that have likely been waiting longer, over the weekend or more, for a part?

How often do you have your furnace serviced for regular maintenance to prevent problems?

Sometimes I have wished I could give the customers demanding immediate service the phone numbers of the other people I have scheduled. Then let you explain to THEM why you are more important than they are and I should come to your first even though they have been waiting days. Then you can call my wife and tell her why I won't be home for dinner again because of the extra work you are demanding I do today on your old unmaintained furnace.

No, not being unreasonable at all. Especially with 3 children. Did you talk with the company manager or owner? I would also ask that another repairman come out since the other one did not do the job to your satisfaction.

I would even consider writing the better business bureau and explaining this to them. Many times the company you are having a problem with will make it right by you instead of having a black mark on the company name.

so sorry this has happened to you during this cold snap. Hope you have another means of heat till this is resolved.

Morning to companies like that mean sometime after noon normally. I know you are wanting to keep your kids warm I completely understand and would be upset too. I would call them again and let them know you have kids and you would appreciate it if they could come asap and fix it. You shouldn't have to pay more either. They need to fix whatever they did the first time.

Good Luck!

I agree, this seems to be very unprofessional of the company. they should of fixed it right the first time if they didn't want to keep coming out!

Demand this to be fixed ASAP, If they give you anymore hassles, i would also share with them that you will report them to the better business bureau. I would report them anyways..They need to take people more seriously..Leesa

you are definitely not being unreasonable, especially since children are involved.

you need to contact the better busseness bureau, what they are doing is a crime.