Should I contact the manager or just let this incident go?

http://www.subway.com/Applications/CustService/frm...

This is the address for the Customer service form. Go to this site and report what happened to you. The owner of subway is Roman Catholic and is devout. He needs to know about these issues.

First off, he would like to be made aware of the fact that some of his customers with physical aides for mobility need more room. He does not condone being rude with customers either.

Many times people get upset with a business for one thing or another and may feel that nothing will change. Sometimes that is true. Then there are times that the owners may think that they have accommodated and customer and not realize they fell short of the mark. Someone does need to let them know about it and then see what happens.

You are right in that your dollar is a vote as it were. I do not use a cart for mobility but am aware of regulations in place to accommodate those who do. There are times that regulations are not updated as newer or larger equipment comes out. The only way for owners of businesses to know this is through notification. I hope this helps you.

I agree with those who said to talk to the manager. If they can't make a simple accommodation in allowing you (not like you even asked -them- to move it) to move a barrier six inches, then there is something seriously wrong. If it is a matter of there not being room to walk behind the barrier after moving it six inches, then they need to adjust the table setup and put that barrier in the appropriate spot (which is where it allows the motorized cart to go through...there are many who use the motorized carts, and if they don't want to deal with it, they shouldn't be in a Wal-Mart).

Take the time to tell the manager who it was that yelled at you and embarrassed you (I'd be embarrassed to, if someone yelled at me for moving the barrier...that's silliness!), and request that he make accommodations for you and others who use a wheelchair or motorized cart...for that matter, it'd be an accommodation for mothers with strollers, too! Point that out, that it would be a good accommodation for so many people...make it sound like it's a stupid thing -not- to do, without actually saying that.

If they don't fix it, then that's their fault, and you did what you could.

Well, first of all the barrier should of been set up to accommodate the width and angles that one of the motorized carts would need to maneuver through the line, as I am sure that you have not been the first nor the last that will pass through there. Secondly, this employee has issues, and if it were me I'd give her a few more with a nice complaint to the manager, and a nice call to a lawyer as to discrimination - if you wanted to go so far.

Some people are ignorant even though they work in public day to day and should have better skills with dealing with people and situations, This was entirely uncalled for, and degrading. Instead she should of come and asked if you needed some assistance with putting it back after passing through that area.

- she needs reprimanded - !

I agree this should be discussed with the mgr and the employee should be sat down and have life explained to them. When my wife was at the end of her days from cancer and we had been at walmart and she was using one of the electric carts and being as she was to weak to walk more than just a few short feet i decided being as we were parked in the handicapped zone it would be OK for her to drive the cart out to my Vehicle in which she did.The store greeter got upset and complained to me that they were not allowed to let customers leave the store with them.I tried to explain but she was still insistent but instead of making a mountain out of it i just thanked her and left as i feel that once it sunk into her what was going on she would as the bible says heaping hot coals on her head. She still works there my wife is now passed on and my conscience is clear and hopefully she has felt some regret.My advice is next time you go back to Subway act like nothing ever happened and do like the clerk suggested then proclaim that you wish to be treated as others or you will find another place to eat and preferably have the talk with the manager about your service choices and not the employee.

I would speak to the manager, the employees had know right to talk to you like that. just because you are handicapped and in a wheel chair, you are suppose to be treated with respect like anyone else. if the manager does nothing about it. I would either write or call the head office of walmart and tell them how you where treated. I would not let it go, I would say something. the next time you go into walmart they may treat you the same way if you don't say something now. I am so sorry you where treated this way

Not over reacting at all. Managers are responsible for the actions of their employees in the public house keeping and hospitality Industries. An employee representing the company is supposed to treat customers with respect. You were treated badly, and this employee needs a life lesson on courtesy, respect, and the dignity of other people. If you let it go, this person will continue to mistreat customers. No restaurant wants that to happen

I would talk with the manager. This is a great opportunity to do some teaching both with the manager and the other employees. You are in a position to point out what would make it easier for a person in a motorized cart. People without disabilities don't always make the correct decisions for those with disabilities.

Put into writing what happened to the manager of the Subway store you went to. (Save a copy.) If you have the employees name - use it- otherwise provide a physical description. Also provide the date it happened and the time of day.

You should expect an apology within a week. I would also expect some coupons.

If you receive an apology, make a point to go back there. If it happens again, write another letter, but this time send it to the head office with a copy of the previous letter to the manager. And then never go there again.

If I were you I would write to the manager and detail exactly what happened and what was said.

Explain how it made you feel and simply ask the manager if they felt the situation was dealt with in an appropriate manner.

Also ask specifically what restaurant policy is with regards to people with disabilities,not just 'treat them equally' etc. but what their staff are actually trained to do.

I think this needs to be addressed as the next person it may happen to could just feel like not going anywhere in public again.

Don't lay it on too thick,,just describe what happened and ask for feedback.

I would also send a copy of the letter to head office.

Good luck.

I would absolutely tell the manager. I am a manager, and I NEED to know if my employees are treating my customers with care and dignity. If the employee is not spoken to about her attitude, she will continue to treat others this way, and worse. You are not a child, and should not be treated as one. You deserve the same rights and treatment, as anyone else who is not disabled. If you cannot be assured that this will never happen again, then I would suggest 'voting with your dollar'. It seems unfair to me, tho, that you have to change your routine to avoid someone who needs to be re-aligned.