My computer keeps crashing - Whose fault is it Dell or the Internet provider, Qwest?

Have you tried clearing out the browser? That is the usual suspect.

Try this, Open the control panel, go to Internet. Select Delete all temporary files, passwords, history and addons.

Then close your computer and turn it off. While it is off, unplug your modem for 10 seconds. Then reconnect it to your computer. Turn everything on.

Once it is on, either run your antivirus software or download AVG from www.cnet.com, it is free. It will repair your computer.

If it is still crashing, and you are not online, it is Dell's fault. Dell was the house that was built on customer service, until 2000. Then they started building call centers to thwart you. States have been suing them, but it is still an issue. It is better to deal with Dell on line. Try from your work computer if you have to, and know that it will take a few days of ridiculous emails from Dell trying to get out of repairing the computer, but if you stick with it, you should be able to get a ticket number to send it in for repair.

Good luck.

If the computer actually crashes and either turns off or freezes... then it could be Dell but it doesnt have to be necessarily.

It is much more likely to be Dell if the computer is new

If the computer is old (3+years) it shouldnt but it could be that just one of the pieces isn't functioning properly in which case in would not be Dell

Qwest would have nothing to do with it unless it is the actual internet that is crashing as opposed to the computer.

If it happens while you are on the internet then your computer may be having problems in cooperating with Qwest

Hope all of this helps

Dell is just hardware, you can't blame your computer for crashing. If it is the internet that keeps becoming disconnected, it is possible that it is your ISP (Qwest). Other wise, it is Microsoft's fault for having stupid operating systems.

That depends on what is crashing. If it was the whole computer, I doubt you would have considered Qwest.

Cox Highspeed Internet

if it crashed during internet use, but nothing else, it's Qwest. But if EVERYTHING crashed, then its dell.

Depends entirely on the nature of the crash! without knowing whats causing the crash it could be a number of peoples fault.

Could be dell for selling you the computer.

Could be the manufacturer of the hardware itself.

Could be Microsoft (assuming you are running windows).

Could be god (if you are that way inclined).

Could also be the guy next door when he uses his microwave that emites some sort of electronic field......

Who knows???

take it back

get a new one

or have a total analysis run on it it could be a combination of many things.

That's why most of my friends are computer GURU's(lol) I'm a computer embryo.

Get a Seagate and download every to it so when the computer crashes you will not lose anything important.

Probably neither. Machines generally crash when you have incorrectly configured them, get infected with spyware, alter or move critical system files, or otherwise make incorrect changes.