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Are people having same problems as me with foreign British Telecom staff conning them and promoting rip off?

I believe the "B" in "BT" is supposed to stand for British. I am suffering increased annoyance that it seems impossible today to get anybody in BT who can speak English. Added to this I am being deceived by these people. Back in March a foreign lady who spoke appalling English rang me up to say if I "came back to BT" I would now be able to call any mobile phone number for just 7p per minute which she alleged was "lower than any other service provider". Being such a gullible twit I believed her and started routing all my phone calls to mobile numbers via BT on landline instead of using my own mobile or routing them via Talktalk.I did not get a bill for 6 months but noted my direct debit deductions by BT had gone up over 500% and my bank account was in serious trouble. Eventually I got my bill. I found I had actually been charged an average of 18p per minute on calls to mobiles, whereas if I had used my Vodafone mobile to make those calls including the "free weekend calls" facility my total charges to Vodafone would have been about 20% of what BT had extracted from me. I do not know what country these people come from or why, when there are so many Brits curreintly desperate for a job BT are allowed to discriminate against British workers and employ these people. Are others encountering these sorts of problems or can enlighten me on better options available,

4 Answers

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  • cimex
    Lv 5
    1 decade ago
    Favorite Answer

    Yes last week BT published their figures and i note their revenue over past quarter was £5.23 Billion and profits were £272 Million over past year, so they seem to be doing well in finding the "fool and his money are soon parted" type of people.

    Because what she omitted to tell you is AS WELL AS charging you the 7p for every fraction of a minute you talk for to a mobile number, they also charge you "a connection fee" for every single call to "another network" which I believe is 9p. So when you call a mobile even if you are on to it for just a few seconds or even if you do not get a reply you will be charged at least 16p every time. Whereas vodafone to vodafone calls get charged by vodafone by the second and if number does not answer you get charged nothing! That is if you are not on contract with them. On contract it works out even cheaper. So you were well and truly conned, Idiot!

    These foreigners I think are on a bonus for every customer they can pull in, rather like British bankers are. The cheapest service provider today for your home telephone seems to be Tesco but you are best checking with USwitch on that and then phoning them to confirm actual charges before you jump in with both feet and get conned again?.

  • ?
    Lv 7
    1 decade ago

    BT marketing is outsourced via call centres in Asia. I once had an Asian in one of the Directory Enquiries services that are also mostly foreign call centres, argue that there was no such place as York in England!

    I'd cancel the contract with them and claim misrepresentation. Refer them back to the recording they will have made of the transaction, that should shut them up.

  • Timbo
    Lv 4
    1 decade ago

    Well we all learn from our mistakes. So hope you do too, Mate!

    But I am disgussted that BT are employeing these foreign nationals

    I have been truying for past six months to get a job but cant so I am costing british taxpayers a lot and have herd similar tails from my mates to yours like sumbody ringing BT inquiries and asking for number of "Manchester United football club" and beeing asked "there is a manchester city football club listed is that the one U want". Yet george Brown tells us the reeson foreigners get all the jobs is coz they R better qualified and Brits like me R too lazy, and it seems Cameron has same policy! But so long as they all line there pockets on expenses why shud they give a dam about you getting conned and me unable to get a job.

  • 1 decade ago

    I am sorry to hear this All companies are there to make money out of their customers.no matter what the company says they are not telling us the facts of their service This is unfortunate The govt is to blame for this service.and is unable to does not want to control this as the ministers, MP have some direct or indirect vested interests in these companies

    There is very little we can do except go on complaining

    Source(s): General
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