Brand new HP laptop that just got the BLUE SCREEN OF DEATH! Please help befor my mom goes crazy on me!?

It depends on what is wrong with it.

If it's hardware, there is no cost; you're under warranty.

If it's software, you can fix it yourself for free.

You're going to have to post the actual error code that it generates. If you right click on "My Computer," select manage, and click "Event Viewer." You can look up the actual error code it generated. Post that here, and I will tell you what it means.

If it is hardware, I can point you to a local HP service center.

The first thing you want to test is the system memory. If you can get on another computer (well obviously you can since you posted this yahoo question) then download Memtest86. It's a program you will need to put on a CDROM so you can put it in the broken computer. When you boot to this CD, you will be able to scan your memory and see if you have any problems. If you do, you will have to replace the system memory. If you have 2 sticks of RAM then memtest will tell you which bank is bad (or if both are). Just remove the bad stick and run memtest again to make sure the one you have left is fine. If Memtest doesn't show any errors, then it's probably a software error. You'll have to boot to the windows XP disk and run a repair. As long as you can repair it, you won't lose any data, it basically just reinstalls windows on top of itself so you will still have all your documents and pictures and music and whatnot. Actually HP should have a hidden recovery partition. When the laptop boots it might give you an option to go into a repair mode. Do this but make sure you don't choose the option to wipe everything. If you do you lose all your data. There should be an option in there to do a recover without destroying everything. Good luck.

First of all: a virus should not cause a BSOD (Blue Screen Of Death). So you can skip the Norton

The most common reason should be hardware. Did you plug in some new hardware (like an external drive?).

Try to remove all the "unnecessary" hardware (f.e. a USB stick) and try to restart your PC in normal mode. If the computer starts normally then try to check which hardware device could cause the BSOD.

OR ... software. Did the problem occur, when installing some new software ... try to delete the "damaging software" (do this in safe mode) then restart in normal mode. This should do the trick.

If the problems still persists, try to scan your PC for registry errors with the program Comodo Registry Cleaner (which you can download here: http://download.cnet.com/Comodo-Registry-Cleaner/3...

However, knowing that you have a brand new computer there shouldn't normally be a registry problem unless you messed around :S

Try my tips, they should help

Regards

Jeroen

Im with elguy on this one, you probably either deleted or replaced an original driver on the laptop, Most commonly the Video Card Drivers are Replaced with modded ones or gasp BETA versions.

HP likes to make their own drivers, they are not bad at all, I suggest you give them a try, for now just, Do a system restore and dont mess with any more of the drivers.

If you cannot do a system restore from the hard drive then at the very least go to hp.com and download the right drivers to reinstall back onto the computer.

P.S you can find the P/N on the bottom of your computer, its important since you can just enter that into the driver search and it will take you to the right place on HP.com

A computer's registry is one big database that has numerous files, options, and settings. These settings and options keep changing with every second of you using your PC and can lead to the damage of some of these settings. This causes errors to show up and the computer to have a BSOD. Registry cleaners http://make-computer-run-smoothly.com/ software scan the computer's errors and matches all files and settings with the applications that use them. If it identifies any file or setting to be damaged, missing, or corrupted, it provides you with an updated list of the same and also repairs these errors. Therefore, if your computer keeps crashing and need to fix blue screen of death a good registry cleaner is all you need. Your computer can also cause problems because of redundant files in its registry. Registry cleaners identify all these redundant and junk files that were left over during the uninstalling process of hardware of software and delete them. This makes sure that the "computer keeps having the BSOD" issue is taken care of.

well, before u mess around in it, try restoring it to the oldest system restore point, if ur the admin of the laptop which u prolly are u'll have no problem running system restore from safe mode, otherwise u'll have to hold the F8 key while starting up for it to take u to the system repair window. the blue screen means its a software problem so i doubt u'll have to take it anywhere to get it fixed. if system restore doesnt work then just run system recovery after backing up ur files on some storage device of your choice, coz system recovery will take it back to its factory settings

First off, you should return it to the store and get a new one since it is currently a faulty product. Second, you you should tell us what the BSOD error is. Usually this will look like 0x00000007e or something similar to that on the BSOD page. If you let us know that then we can help further. Email me if you need to and ill help more

Hi

The cause of this is usually a registry problem

go here and download the repair tool good luck

http://www.diagnoseyourpc.com/?t202id=610968&t202k...

i don't know what is the exact problem since you fail to provide us with an error code however you could employ your system recovery management to restore it to the original working condition. just click on start then scroll down to find your remedy... good luck!