What wrong with my audio?

Question

I'm having a bizarre problem with the audio on my laptop. At this point I'm not looking for a solution so much as the problem. I've contacted many people for support in fixing the error, including Gateway customer support, and so far no one has been able to figure out what would cause the problem I'm having. So here it is:

The audio on my laptop has two main issues. First, it skips, like a scratched CD, despite the fact that the audio is not being read off of a CD. This one I can't explain. I've double checked the music files and there's no problem with them. They work fine when I play them on my MP3 player, just not if I'm playing them on my computer.
The second issue, my laptop adds a weird layer of distortion behind everything. It sounds like digital distortion as opposed to clipping you would expect from analog distortion. If I'm listening to the music through headphones, and I put the volume at 5, I can't hear it, but once you raise the volume to 6, it presents itself, and very loudly. However, as you turn the volume up more, it doesn't get louder. The music will eventually drown it out.
Now here's where it gets really weird. All of these issues ONLY occur when the audio is being played through some kind of external speakers or headphones. If I play audio through the laptop speakers, the audio is completely fine. I double checked the speakers, the headphones, and all the cables. Everything works fine. This means my computer is skipping the audio, and adding distortion, but only if I send the audio out the audio jack.

So far no one has any idea what the problem is, let alone how to correct it. Does anyone have any idea what might cause this unusual problem?

greengiant · Accepted Answer

tried new drivers?  might be a start, also you could have some sort of short, laptops get hot something could have happened.  

i have had a somewhat similar problem,  not quite the same but i would get a scratching *chick* sound in my computer audio, it was always the same volume (this is a desktop i'm talkin bout)  and i ended up just reinstalling windows (yet again....) and it fixed it.  i did try everything i could think of including getting new drivers.  hope you don't have to do this cuz it sux and i'm not sure could just be me but i have to reinstall windows probably 2 - 5 times a year depending on who i let on my machine (lesson learned)

cermak · Answer

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Anonymous · Answer

i think there is a magnetic interference nearby that makes your audio gone bad such as hand phone, speaker or damaged cd player+earphones or corrupted sound cards in your laptop. With this condition, you must sent your computer to the computer workshop and tell your computer technician about your bizarre audio problem.

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What wrong with my audio?

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