question about paint on new subaru forester?

Question

Purchased a new 2010 subaru forester premium x about 2 weeks ago..washed it for the 1st time yesterday..after drying it i noticed that in some areas the paint [ "spark silver" ] isnt smooth to the touch..it actually feels gritty,almost like fine grit sandpaper,but not that bad...its especially noticable on the right rear door...also feels the same on the plastic trim pieces on the window frames above the right front and right rear doors....the paint looks good,shiny,etc...is this a factory defect in the paint,,some type of overspray?...or could it be glue from the white plastic protective film they ship the cars with?..not sure if that film comes on the doors or not,never paid it much attention...i would hope the vehicle wasnt damaged somehow and repaired before i bought it...it had 90 miles on it,which is more than i like for a new car but this car had the color and options we wanted... other areas of the car are smooth to the touch,,,,other areas in-between...am i being too picky?...dont want to just walk in and ask the dealer,,i'm sure they will just minimize the problem,especially since i dont know anything about car paint,,but i'm pretty sure it shouldnt  feel gritty..any opinions??

designergenes · Accepted Answer

This is not intended to be legal advice.

You have a problem!  Subaru does a good job painting their vehicles.  I'd be very suspicious that this car was damaged and then very cheaply repaired by the Dealership.  Also, if that is the case, they probably did not apply the clear coat on top of the color or they would have discovered the situation and remedied it.

Try this:  in an inconspicuous spot where you have the 'orange peel' paint, with a damp cloth, thoroughly rub in a small dab of car wax (Use a brand that claims to be "cleaner wax").  Do you get any color on the cloth?  If so, there is no clear coat and the color coat isn't fully cured.  Take detailed photos of the results.

Personally, given that an entire door may be involved, I'd demand another vehicle.  Alternatively, you may put up with a complete repaint of the affected areas, at the body shop (best reputed, most expensive in town) of your choice.  Beyond that, there is the Regional Representative for Subaru of America.  Beyond that there is the law:  This might be a case of fraud; you bought a new car and got a used and damaged one.

Howard L · Answer

You're not being to picky.  Complain to the dealer.  It sounds as if it is overspray due to a repair.  It might have only been a minor scratch but it should not be there.  It could have happened during shipment but the dealer should have noticed it during final prep.

Othniel · Answer

I would take it to the dealer and ask them to look at it. They will recognize that it isn't up to Subaru standards and fix it.

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question about paint on new subaru forester?

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