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Help!!! My computer is not connecting to the internet!?

This is not the computer that I'm having problems with but the same internet connection. I have wireless internet and I recently acquired a used computer. I need to connect it to the internet. So, I've been right clicking on the little computer icon at the bottom right hand corner of the screen and clicking "Wireless Network Connection." I click on the internet connection I want to connect to and it asks for the password, so I do and it responds with this message: "The network password needs to be 40bits or 104bits depending on your network configuration. This can be entered as 5 or 13 ascii characters or 10 or 26 hexadecimal characters." What should I do?!? If you need more information, please e-mail me.

Update:

The computer is a HP Pavilion ZE5700...

Update 2:

Okay, so I've found out my IP address, and entered it into my web browser (Firefox), and it tells me, "The connection has timed out, the server at (IP address) is taking to long to respond." What do I do now?!? Please help! The internet is working just fine!!!

Update 3:

Maybe this helps, it's asking for the "Network Key" when I enter that password-thingy.

Update 4:

Well, I finally got to my IP address webpage-thingy and I can't find my network key! I have Qwest and I have no idea where it's located!

1 Answer

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  • 1 decade ago
    Favorite Answer

    What "password" are you entering? Not your user password to get onto the computer, I hope.

    The wireless router (which may be built into your modem) is asking for the Network Encryption Key. If the encryption key isn't on a label on the modem or router, the likeliest place to find it is in your router's admin pages. Exactly where in those pages varies from brand to brand. If you don't have a router, the following should apply to your modem itself.

    Basically, to get into the admin pages, do this:

    1. On a computer connected to a wired port on your router (wireless access to the admin pages should be turned off as a security risk), enter the router's local IP address in your browser's address window.

    2. Poke around, especially under wireless security, until you find the encryption key. Copy it down EXACTLY. Copy-and-pasting it into a text file (Wordpad is generally best because it's on almost all Windows machines) is even better, as it can be copy-and-pasted from there into whatever needs it. When you see it, you'll understand why this is a good idea.

    To find your router’s IP address in Windows:

    4. Click on the Start->Run button.

    5. In the text box, type

    cmd

    and press Enter.

    6. A black "DOS box" will pop up. In it, enter

    ipconfig /all

    A bunch of gibberish will fill the box. Next to "Default Gateway" an IP address will appear. This is your router's IP address.

    Hope that helps.

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