Help with eBay transaction?

Question

Hey there, I am an avid seller on ebay and stick by the rules and have never encountered a bad transaction. Fast forward to my auction; I sold two iPhone 3G motherboards on eBay for $214.00 to a guy living in India, I talked to the guy and looked at his feedback and seems he has dealt with many transactions and they all seem well. I shipped the package, bought delivery confirmation on my own accord and notified the guy that I had shipped it. It has been probably about 3 and a half to 4 weeks now and the buyer has not received anything. Normally, I wouldn't worry (and neither should the seller) because India is obviously far away from the US, and then when it reaches customs, even more time can be put on the delivery. The odd thing is, USPS has not updated the delivery status, all that it says is that the package was dropped off at my local post office. I know USPS can kinda be weird and not update the status of a shipment and the item can still be sent properly, but the seller is very worried and I understand his worry, but sadly there is so much I can do. I called the USPS line and didn't really get any info, so I called the local post office where I dropped the package off at and the person I had talked to did not know anything about the package but notified me that I will get a call soon when information is obtained. It has been about 3 days since then and still no call, and I kept the seller updated with everything that I had done. The seller opened a case today for a package not received and wants a refund or the item. I would gladly give the guy a refund but I refuse to if I don't have the actual item that they guy paid for. I'm not on eBay to just give away money, if the item does not reach him and it is entirely NOT my fault.

Any tips on how to deal with this? I plan to call my post office tmrw or the next day and see if they have any info. Is it possible that ebay can just give the guy a refund? I have the tracking # so it is obvious I did not just take the money and not send the package out, and like I stated before I am not giving a refund under these circumstances. 

Please help anyone, I needed that money because I am your typical broke college student trying to gather up as much money as I can.

IdkAnon · Accepted Answer

call ebay

Kini · Answer

There is no USPS delivery tracking outside of the USA so I dont know what you are referring to. You can get to some countries a proof of mailing but it depends on the country. I shipp things to Australia with no insurance and no tracking and no proof of mailing because they are not available to Australia, but buyers are aware of their risk in ordering from the U.S. It is on them. They have always received the items.

I do not ship to S.E. Asia or some other places because their mail service is bad. As long as you have proof you mailed it, the buyer has to check in India for the package. After 30 days you can file a claim at your post office for a lost package. Maybe you can put on your listings in future that items shipped to certain countries are at buyer's risk.

College students are not the only people with no job and no other way to make money. Ask buyer to look for package locally in his town in India. Did you verify you shipped to correct address that buyer gave you? You will just have to go through the Ebay process.

The postal service is not weird.

Anonymous · Answer

You'll have to go to the post office. I know sometimes when I buy items from Israel or Japan it can take up to one month to get them.

If you didn't get insurance on the item and it got lost you'll likely be SOL.

Get insurance next time and make the seller pay for it.

Good luck.

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Help with eBay transaction?

3 Answers