A question about Sky?

Question

So we have 2 active boxes in our house (a Sky+ HD box and a standard Sky+ box), but only one card. I plugged the card into the standard box so I could watch some programmes that were recorded before we got HD, and I noticed it also changed the order of the channels, so now all the standard definition channels have swapped places with the HD ones (for example E4 is normally channel 136, but has now moved to 215, where E4 HD usually is on a standard box) . Is there any way to revert that back so all the SD channels are back in place?

Jenjen the Jetplane · Accepted Answer

Now I only had 2 months experience with Sky so I apologise if my advice isn't great, but this is what I would do. 

Try resetting the box. If that doesn't work, after at least 2 times, having the box resetting for about 15 mins, then I'd call sky and see what they can do about your card. It might be that some data from the other box has messed up the way the card de-codes your channels in the other box, which could mean your HD channels could become encrypted. And yes I know call centres are nightmares--the amount of times I've had to call virgin media up and have somebody talk gibberish is unbelievable...

? · Answer

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A question about Sky?

2 Answers