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Modem problems, can't connect to the internet?
I recently got internet from sudden link, they provided me with a modem, I just can't get onto the internet for some reason.
The power, receive, send and online lights are fully lit except for the pc/activity which keeps blinking when I plug it into my computer.
I called sudden link to register my modem and gave them my HFC MAC ID #, the tech told me to wait 15 minutes and try again, it didn't work.
I have a split coaxial connection also connecting to my TV for cable.
2 Answers
- ?Lv 49 years agoFavorite Answer
The tB base rate may not be enuf juice when the TVs on the cable with the modem.
Try taking TV off and only use modem--TV might be hoggin' all the power.
- 9 years ago
Hi Eric - my name is Ashley, and I'm with Suddenlink. I'm sorry to hear that you've been experiencing issues with your internet service. I would be happy to work with management in your area to resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you!