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adduptoo
adduptoo asked in Computers & InternetHardwarePrinters · 8 years ago

Windows update resulted one printer not working. Any ideas?

Microsoft Office is not printing to one of my printers, a HP1022. It does print to a Lexmark 920. The HP prints from the internet, and its own diagnostic page.

So do I go to the restore point? Reinstall Office? Or what?

Update:

Thanks for the quick answers.

The printer seems ok. I did upload the HP drivers...no effect.

Excel has an error message saying the HP Printer is not setup.

Word ignores the issue unless I go to advanced setup , then I get"Active directory domain services are unavailable".

Update 2:

The HP site suggested uninstalling the printer then reinstalling it. That worked.

Thanks for the link. It was a more detailed page than the one where I picked up the driver only.

3 Answers

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  • Anonymous
    8 years ago
    Favorite Answer

    Go to the HP site and download the updated drivers to work with whatever Windows update you did...

    http://h10025.www1.hp.com/ewfrf/wc/softwareCategor...

  • Anonymous
    8 years ago

    Problem is with the printer not Windows or MS Office. Try deleting and reinstalling the printer.

  • ?
    8 years ago

    Do any other programs print to that printer? or is it just office?

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