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Facebook locked out, asking for government ID, my account was not hacked, not fake, and not underage?
A few days ago facebook asked for full name, email and date of birth, then said thanks, you should recieve an email soon. A few days later FINALLY get an email, while all this time was unable to login. The email said the only way to restore account is upload government id.
IF it was hacked, they always ask questions and do email things to have your account restored immediately. Password change, etc.
IF it was an abuse thing, they always send a warning or tell you what it is. etc.
My account wasn't disabled either, when I went through the disabled section, it said it's not disabled. So all my friends just think I haven't been on in days.
In their help section, they have absolutely NOTHING describing what is going on for the thousands who are locked out. My only guess is they are slowly forcing everybody to upload their government ID's but suddenly locking out for no explanation. Even so, that's no excuse to suddenly lock people out for a week or more, or forever. If they don't have enough manpower for whatever this so called process is, it needs to be automated and instant such as when account is really hacked or warned, etc. And at the very least have a description and information on what is going on and how long and 'patient' do they expect people to be. So far it's atleast a week, I've yet to see anybody say they got back on, even after about a week or more of having uploaded the ID.
I am also surprised to not see media coverage of this. I think when and if my ID is restored, I'll just erase all of my stuff, and tell my friends everything that's happened and recommend everybody find an alternative communication method or site to keep in touch, because any of them can have their account shut down for no reason, with no way to contact facebook or get live help.
Has ANYBODY had their account turned back on or know for sure what is going on? Again my profile had nothing strange or offensive, I'm not a kid, it was NOT hacked, and my name and info was all accurate. Since nobody who this is happening to has any idea why, that is the only explanation I can think of why facebook isn't saying why either. Or perhaps randomly did this to thousands of accounts to see if they can force people to upload ID or if they will leave?
To the first person who answered...I went through the process when they thought that might be a case before. They first send an email to my email. Then I had to confirm my identify, answer security questions, then go through and identify photos of my friends.
When it asked for my full name, date of birth, and email address when it first happened that alone also confirmed my identify, let alone if it would of done the photo check and everything else. This is 100% for sure not because they think it's hacked.
I can understand if they thought the account was fake, but absolutely nothing to make them think that. Even if they did, it's no excuse to have people locked out over a week. If they are too cheap to have people hired to do it within 48 hours, they need to abort that practice.
I FINALLY got a response. It doesn't answer what happened or why. I just got this...."Hi Jay,
Thanks for verifying your identity.
After investigating this further, it looks like we suspended your account by mistake. I'm so sorry for the inconvenience. You should now be able to log in. If you have any issues getting back into your account, please let me know.
Thanks,
Facebook"
I did keep on submitting messages and emails on account being closed or disabled, appeals, etc. No idea if that hastened things or not. But as I see from one commenter below, 3 weeks still nothing.
I was out for about a week. Just now back on. I would love to know what happened and why and if it can happen again. It was a wakeup call to not rely on facebook since they can just close it for no reason and no warning.
58 Answers
- Chris DLv 68 years agoFavorite Answer
Although I hadn't heard of this either, a quick google turned up a number of reputable sites covering this issue.
Source(s): Google « facebook asking for government id » - 4 years ago
With all the money Mark Z. makes per minute. He needs to stop being so cheap and higher people to take care of his ID requests ASAP. I've been locked out for a few days now. I submitted my ID a few times, with no response. This is bullshit. I have gotten at least 7 fake friend requests. These requests don't have any friends. It's pretty simple to identify them. But they mess with accounts that give them no reason to be messed with. If there not going to fix there shitty business practices. I hope A new company starts up causing them to loose all there facebook followers. Fake facebook pages don't consist of 100's or 1000's of friends.
- 6 years ago
The Facebook employees have mania or have completely gone out of their mind.
First, This is a social media and there are a lot of sickos out there. Why would you want to give your real name(especially if it is uncommon)? Do you want some mental retard to hunt you down using (i.e. White Pages)or any other internet site to look up where you live? Common, answer me! I certainly do not want for someone to know where I exactly live, my phone number , etc.
Second, as long as yo do not spam or harass people on the Facebook, there's NO REASON to lock the account and ask for the ID. Even if one doesn't have too many Facebook friends it doesn't mean that the account is fake.You can use Aliases. You do not do anything wrong.
Third, giving out your ID on the internet is SIMPLY CRAZY! Do you know what your information is being used for? Do you know if facebook account hasn't been hacked and the hacker is asking you to provide your personal information? Ask yourself how your information is going to be used? By Whom? There is WARNING-DO NOT give out your personal information on the internet.
Next time, they will ask you to enter your Social Security or your Bank account, will you do it? This is "freedom" this is worst then a Soviet Union.
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- 8 years ago
A lot of people (including myself) were locked out this weekend. Do you have a Instagram account? In my case, I believe it has something to do with that account. Facebook owns them as of Dec & I share it with my 12 1/2 yr old. I'm guessing they want to make sure everyone is over 13. I don't think it's fair to lock me out of my Facebook account .. a quick peak at my profile would show I am over 13. I blocked info. on my ID and I uploaded it .... no response as to when this will be resolved. I also sent an email to my Local News 10 and News 12 hoping they would investigate it. Still nothing! My friends & family can still see my account and post on my wall. So much for a "social" network!
- 8 years ago
I'm having the exact same issue here. Have been locked out of my account since last Sunday. I have done everything that Facebook have requested, reset password, answered security questions and provided photo id along with name and date of birth an I'm still locked out! Today to add insult to injury I get an email from Facebook telling I have a number of notifications and to log in to see them..... I WOULD IF I COULD!!!!!!
- 6 years ago
I too have been locked out with no reason why, I use a different name on my profile but my real name is in the email I use connected to the account, I have been on fb since it first began and many people know me by the name on my profile and as the law states if you are commonly known by a name then it is accepted as a real legal name, fb state that they need government issued ID so my friends know who I am, well fb given that my friends list is made up of people who know me by this name then they know who I am, no one is permitted by law to ask for proof of ID without a legitimate reason, and if there is question of doubt then surely fb can afford to employ intelligent people who can review profile actions and see clearly the passage of time and reality! I have sent endless messages to fb telling them exactly this and if they don't get this rectified a.s.a.p then they can shove it, whilst I do not need f to live my life it is a means and in some cases the only means others can contact me, I do a lot of charity work and I am involved in many projects and fb has been a brilliant way of connecting all these things, now I am not so sure they are worth my time and effort!
- 8 years ago
I have had the same thing happen to me this past Sunday afternoon 4:30 and then Instagram a couple hours later. I submitted my ID and still have heard as of today. Facebook is an everyday thing for me and my FB addiction is quite bad at the moment. I have tried to find a phone number, etc and nothing. So, I am in the waiting stage as well and it is very frustrating.
- 5 years ago
I'm lock out to for a government id. They keep asking me cause they think I have multiple accounts on Facebook.
- 8 years ago
I too was asked/required to submit an ID in order to login. I'm 46, been using FB for years without issues, only post and comment appropriately. I went ahead and made a scan of my Drivers License (blocking out everything but name, birthday, and photo). But, this is where I'm super frustrated... Every time I select "upload", I get an immediate response saying "Could not validate the attachment"!!!! So, even tho it's a jpeg file, I can't even get it to load. I'm so bummed cuz FB isn't returning my emails or won't let me leave a voice mail. I'm stuck but I really want to resolve this so I can get back on! Suggestions on why my file isn't uploading? Thanks
- 8 years ago
I have been locked out of my Facebook for 3 weeks. I have called 3rd party Facebook help no luck. I sent my government issued I.D 5 times. No response from Facebook. Went through the wrongly disabled nonsense my account was not disabled. Honestly I am fed up. I have important information on there regarding work and school assignments I have no access to. It's wrong of them to do this.
Source(s): Me
