If I pay someone to redownload windows 7 will it give the option to save the files on the computer before the?

If your wanting to reload Windows and not lose your files, get a thumb drive or external drive and transfer them to it. If you get a thumb drive make sure it is big enough to hold all your files. You can also use the DVD and burn everything to blank DVDs.

To restore the lappy back to factory settings use the directions below.

If you can boot into Windows, click on start and then open your control panel. Then click on recovery. Then click on advance recovery and select return computer to factory conditions. Answer any question and the system should reboot. Answer a few more questions and then it should go on autopilot and reset your system back to factory conditions. This should take one or two hours. It is best to check on it to make sure everything is going fine. If your resetting a lappy, make sure you have the AC adapter plugged up. You do not want this process interrupted.

To use the recovery partition thru the BIOS follow these directions.

Using the Recovery Partition(on selected models)

1. Press < F9 > during bootup.

2. Press [Enter] to select Windows Setup [EMS Enabled].

3. Select the language you want to recover and click Next.

4. Read the ASUS Preload Wizard messages and click Next.

5. Select a partition option and click Next. Partition options:

Option 1 Recover Windows to first partition only.

This option deletes only the first partition and allows you to keep other partitions, and to create a new system partition as drive "C".

Option 2 Recover Windows to entire HD.

This option deletes all partitions from your hard disk drive and creates a new system partition as drive "C".

Recover Windows to entire HD with two partitions.This option deletes all partitions from your hard drive and creates two new partitions "C" (25%) and "D" (75%).

6. Follow the onscreen instructions to complete the recovery process.