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Budge
Lv 4
Budge asked in Computers & InternetHardwareLaptops & Notebooks · 8 years ago

Laptop not shutting down since installing BT home hub?

Got BT broadband installed about 10 days ago. In addition to a load of other problems with it I find that my laptop will not obey the shut down command. It gets as far as showing the Windows blue screen with the timer and the message "shutting down" and then it just stays on that. I cant get back and so have to switch off using the power off button. Can anyone advise me what is going on. It doesn't obey the sleep command either.

2 Answers

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  • Anonymous
    8 years ago

    It COULD be that your laptop hadn't been connected to the internet for a long time before you had the broadband installed(?)

    If so, it could be that you have windows update set to automatic and so it (and/or any other software you have set to auto update is taking a while to catch up)

    I would just leave it on the closing down screen to do it's thing overnight one day and see if it starts behaving after that

  • David
    Lv 7
    8 years ago

    post back with make model and operating system and we can advise further or alternatively google shutdown troubleshooter and see what is comes up with appropriate for your operating system

    HTH

    David

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