Yahoo Answers is shutting down on May 4th, 2021 (Eastern Time) and beginning April 20th, 2021 (Eastern Time) the Yahoo Answers website will be in read-only mode. There will be no changes to other Yahoo properties or services, or your Yahoo account. You can find more information about the Yahoo Answers shutdown and how to download your data on this help page.

Why did I lose the dial tone after an unused phone line was cut?

We've been been using VOIP (handled by our cable provider's coax) for a few years now and yesterday, my wife took the hedge trimmers through the two old phone lines that come out of the house and into the NID on the side of the house. Whoops.

The lines come into the house and are immediately lost into the basement ceiling.

Years earlier, when our cable provider installed the equipment for VOIP, no phone line was close to the installation. I simply placed a new jack close to the modem, ran a wire from that jack to an existing jack and tied it into the existing house line. I then connected the cable modem's phone line to this jack. As it was tied into the original phone wiring in the house, any jack could dial out.

I didn't touch anything else in regards to phone wiring and it's been working great for years, with no issues.

Did the cutting of those wires that went to the NID create some sort of short-circuit? Do I need to take those -dead-end wires out of the equation?

As we mostly use cordless phones now, we essentially only use one jack in the house. I know I could run a line directly from this jack to the new one next to the cable modem, but I'd like to keep the option of using other lines in the house.

Thanks in advance for any assistance.

1 Answer

Relevance
  • Jordan
    Lv 7
    8 years ago
    Favorite Answer

    I would suggest you try reconnecting those wires at the break. Sometimes wiring done to the phone lines isn't as you would think it is. My house is wired for two lines, though I only actually have one. The installer mixed the lines and some parts of the house use the line 2 wire and other parts go through line 1 wire. Its possible that those wires connected a circuit to another jack in your house, and now there is an open circuit (nothing will work).

Still have questions? Get your answers by asking now.