I have filed for Unimployment Insurance for the first time in my life.?

I have completed all written requirements and received documentation indicating what I would be eligible for. I was then informeda that I would need to talk to someone in a phone interview within 10 days. I spoke with the representative, which was quite an un-nerving experience!!!!, and was told I would be receiving a determination within 10 days. On the 11th day I received a new claim form indicating that I had not filled it out completely. I re-did the form, signed it, and put it in the mail. After not hearing anything for another 7 days I called EDD and was amazed to get through immediately. I was told that because I had not looked for work due to illness that first week, and had again indicated that I had not worked that first week on the second form, they were now going to have me do a second phone interview. I explained that I had had a torn retina and required surgery, which was why I had not looked for work. The man on the telephone was very nice, but said he couldn't take care of it on the phone. The second phone interview was not scheduled yet and he didn't have a date for it. He stated that they wanted to clarify why I had not looked for work. In the meantime, I've received a second claim form to complete, which I have done. Had anyone else gone through this??? I filed nearly 2 months ago and am running out of resources. Suggestions?