Printing problems?

Hi!

When I want to print out something from the comp I have a problem latetly.Let's say I want to print out an E-mail message,I go to the message then click on FILE and then on PREVIEW.

The message only displays partialy.The upper part of the message is shown on the lower part of the page and when clicking on PRINT it will only print this part.

At first I phoned ROGERS my internet provider and was told it was a printer problem.So I phoned CANON ,since it is a CANON PIXMA MG 5220.

The chap from Canon had me run diagnostic check on my printer and was told the printer is fine.Went back to ROGERS and spoke to one of their Techis.He tried for a while but then suggested I go to ECHAT.ROGERS.COM.Went there and came up against a lot of pages and finally a small window where I explained my problem.Sofar no reply.

In the past when I phoned up ROGERS with a problem we could usually fix it on the phone.Cutbacks ????

Can anyone out there give me an explanation on what the problem is.Any help is highly appreciated.

There are a lot of Help pages out on the net.But I'm leery if they are legit?Do not want to add to my problems.

Thanks