What if my customer recieves item damaged in the post and signs for it?

@hiddenmyname - partly correct it is the carriers responsibility but the contract is with the sender so it would be up to them to "take it up with Royal Mail".

@Flower from Royal Mails position the signature is acceptance of delivery not condition of the item. If they have been damaged in transit and its apparent then they should be put into a damage bag but still be delivered. Also what about if the damage isn't apparent then the receiver will have signed in good faith.

Your probably best getting acquainted with the Distant Selling regulations as they will cover most things. However, in essence your contract is with the buyer but you subcontract the delivery to Royal Mail. If anything goes wrong then you are responsible to the buyer, but Royal Mail is responsible to you. The buyer, unless they are scamming you are responsible to no-one.

You would have to make the claim not the customer, YOU are Royal Mail's customer. Claiming for damage in transit is not exactly straightforward, you will need to show that the packaging was adequate to protect the item, the customer will have to save the packing the item it came in as RM will want to see it and if you just sent it in some thing like a plastic mailing bag RM would consider that non effective and you would probably only get a ex gratia refund of the postage cost.

Anything damaged in the post is the carriers responsibility not yours. So they would have to take it up with royal mail.