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fedex customs clearance deadline?

i've put a question mark in it this time so people will know i'll want an answer.. so here's what's happened, i ordered something from a chinese company a few weeks ago and since it arrived in the UK it's been stuck in customs.. it's totally legal and no duty is owed on it, but they're keeping it from me anyway.. i asked fedex about it (it was fedex who shipped it and who are now refusing to do the rest of the job that i've paid them to do) and they told me that they just need to test my stuff before they clear it.. they haven't begun to do that yet, i've rang them twice asking them what progress they've made and both times they just told me they'd let me know as soon as they've finished doing what they're doing.. i don't understand what the delay is with it, but mostly i'm confused about something the chinese sales rep told me which was that there's a deadline for clearing my stuff, which fedex never said anything about, plus i have no control over any of this, if anybody should be working to a deadline it's fedex.. but in any case fedex never mentioned a deadline.. why would there be a deadline? what can i do to speed up the clerance process, or at least make them start doing something? what happens if the deadline's passed? if there was a deadline why haven't fedex done anything yet, with their reputation to uphold? if anybody can give me an explanation for all of this i'd be very grateful

3 Answers

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  • 6 years ago

    what it is isn't relevant, that's why i didn't mention it, it's legal and no duty's owed on it and that's all you needed to know to answer my questions.. but if you're interested to know what i've ordered it's titanium dioxide, see how much you can do with that information.. and no they haven't done their job, they've told me so twice themselves, they haven't started testing my stuff yet.. and i didn't realize i'd have to collect my package myself from a delivery company, how is that them doing their job, i'd be doing their job, why should i when i've paid them to do it.. anyway now you've gotten all your hostility out of the way (who can blame you for it, it's a law of the internet to be hostile for no reason) can someone explain what the sales rep meant when they told me about a deadline?

  • 6 years ago

    Don 't be accusing FedEx of not doing their job! They DID their job. Packages in customs have to be cleared and there is nothing you can do about it except wait until you are called and told that you can pick it up. Blaming your impatience on FedEx is RIDICULOUS!

    Source(s): Certified Paralegal, with 25+ years' experience.
  • 6 years ago

    what's so shameful about whatever you ordered that you won't tell us what it is?

    here's the deal; if it looks like a plant product of any kind, HM Customs requires that it be tested to show that it is what the invoice says. After all, it's not as if drug dealers never use fake invoices to send their heroin world wide, is it?

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