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Can I still get the item I ordered from Amazon if an Amazon Marketplace vendor refuses to honor the order?
Last month, I ordered a new PS4 for a very low price from an Amazon Marketplace vendor. The money was taken from my account a few hours after I ordered it and the status stated that it was preparing for shipping. I have not recieved any notification since then that the item has shipped nor any cancellation for it. I have e-mailed them multiple times, but they never replied. I have since passed up Black Friday and Cyber Monday deals on PS4s in anticipation of getting this in the mail. I am worried that if I file a claim, Amazon will just refund my money and not give me the PS4 that I had ordered in the first place.
Is it possible to just have Amazon itself just send me the item instead of refunding the money? I really want it for the price that I ordered it for and I doubt that I can get it for anything close to it anywhere else.
3 Answers
- BobLv 76 years agoFavorite Answer
I've a feeling that many UK Amazon purchasers will have exactly this query, when a computer glitch over the weekend meant that expensive items from Marketplace vendors went on sale at a penny each! Apparently many purchasers went wild ordering thousands of pounds worth of goods for a few pennies, and many small traders are facing substantial losses.
No doubt in Amazon's reams of small print, there is an Errors and Omissions Excepted clause which will be their Get Out of Jail Free card. I think it highly unlikely that you can force them to sell the good at the price you agreed.
Of course, you can leave massive amounts of negative feedback about the seller.
In the UK there are massive sales and discounts starting on the day after Xmas. I suggest you get your money back as soon as possible and look to spend it on a past Xmas bargain.
- Barry ManilowLv 76 years ago
Amazon is this case has a third party vendor in which you ordered from. They do not provide the product only the transaction platform so they will ONLY refund, not ship you a PS4. Next time buy retail instead of some unknown vendor.
- 6 years ago
Amazon will not replace your item, the only thing they can do for you is provide a refund.
