Hotel guest fell on foyer. Must hotel pay her?Guest nor her witness didnt say there was anything wrong on the floor?

Is there a claim for a guest who fell last week while she is checking in her big group? She approahed reception then saying she fell.She said she doesnt feel theres anything wrong with her, even her shoes but she said she felt dizzy. We asked her if she wants us to call a doctor but apparently we need to call one and hotel doesnt pay for doctor from outside. She declined. Next day she told management and took letter from hotel. Some of her group witness said hotel should provide free doctor.Then a legal office called hotel week after saying that guest's medical exam confirmed she got hurt (or probably injured) from the fall.Is the hotel suppose to settle something?