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Eddi
Lv 7
Eddi asked in HealthOther - Health · 1 year ago

Missing wheelchair in assisted living facility?

My mother is in an assisted living facility in Florida. On Monday, she noticed that a brand new portable wheelchair -- that we have not used for her yet -- that was shrinkwrapped and billed to Medicare (the price is over $4,000, Medicare and the secondary have paid) was missing from her closet. In addition, part of her closet was rummaged through. This is a bad week to be bringing this up with the coronavirus lockdown to management. When we mentioned this to the director, she said that "we have many wheelchairs here and will have to look for it". I have heard nothing back. Should I send a registered letter to the assisted living facility reported this missing, and ask them if a police report has been filed? Should I also call the wheelchair rental facility and report this?

2 Answers

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  • 1 year ago
    Favorite Answer

    Definitely be proactive on this. My mother is in an assisted living facility too, and she has had things stolen as well, (although nothing that expensive) and although I reported it to management, it all basically came back to me that since she signed a 'theft' waiver, stating she would not be able to hold the facility responsible. I let it slide once, but after the third time, I went to the management and told them that the police would be brought in and there would be fingerprinting done. They decided that maybe they would, from then on, be more proactive regarding resident's belongings, and she was reimbursed. Don't let this go. Keep on it, make them keep searching, and make sure they understand that you aren't going to let them off the hook.

  • Linda
    Lv 7
    1 year ago

    Yes. You should do what you said and also call the omnibudsman and tell them what is going on. Take every step that you can to recover this and I do not like the director's response and her lackadaisical attitude because her wheelchair was not just any wheelchair, it was very expensive and she needs it to function at her best. I sincerely hope you recover it or the insurance will replace it. 

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