Does it sound like I'm being treated badly by my company or does it sound like its just not the best job?

1. Unless it's a very essential business like grocery or healthcare, almost all companies had wage reductions in 2020.  I

2. OK, while you are answering the calls what are the other people doing?  If there is nothing else to do, why are their 5 people.  If there is other things to do, saying you answer most of the calls, just means you answer most of the calls and they are doing other parts of the job.

3. This has nothing to do with the job.  If you want to get to lunch with them, invite them to lunch.

There is nothing that you have told us that provides us any indication about the job = good or bad. 

Time to review your career progress.

In summary, from the way your describe things, you have not made any progress from entry level in 2 years despite performing well in terms of responding to calls. Others have moved on- 50% suggests that the company doesn't invest in progressing employees within the company and these people have decided to look elsewhere. This may be the kind of job where the employer expects to have a rapid turn- around of staff, they expect there will be takers at entry level to replace them, and those in management are lacking in ambition/reward ( your manager doesn't seem to care) or if in a higher position are happy with the profit they make as directors.

You will not be able to make any significant career progress if you stay with this company. I think that you probably lack confidence and don't know how to move forward. Can you imagine where to look for better opportunities? Can you plan what you will say on your applications/CV/during an interview?

Now is the time for you to do your research and planning, as at the moment, no-one knows anything about what you have to offer.

A good first step is to prepare for competency-based questions, loads of information online.

While you're still in your job, start preparing your competency answers by gathering evidence and examples.

https://www.prospects.ac.uk/careers-advice/intervi...

I don't think anyone can answer this, because there are so many variables.  For example, comparing salaries can be risky because benefits count just as much (if not more).  If you have a great health plan, or liberal leave policies, etc, this often means the salary might be lower.  Also, given what we've lived through over the past year, I don't think it's odd at all you haven't gotten a raise.  

What you need to figure out is whether you like the work they do and you see a career "path" that would lead to promotions . This matters a lot more than surveys or who is friends with whom.  If the answer is yes, try talking to your manager.  After 2 years, this is a valid question, and if your manager doesn't take time to discuss it with you, that's when you may be getting the signal to start looking around.

It's really not possible to tell you if you're being treated badly.  You have only given one side of the situation in your question. There are some things you mentioned which are not poor treatment and others which are only poor according to YOU--not necessarily actually poor.  For instance, the way your team members treat each other and leave you out is not a condition of the JOB. It's a personal issue and doesn't have anything to do with your company. How much work you actually do--and how WELL you are doing it--is only partially alluded to--and you want us to take your word for the truth of it--but there's no way to judge the company based on that either. Your manager's abrupt answers to your questions is also a personal issue, not a work-related issue--you've been there two years, so asking for guidance from the manager is something that shows you either have an incomplete understanding of your job duties or you aren't getting something else. 

There's really no way to tell if the company polices or procedures are at fault here. You reveal a lot about the way you think--but it's still not enough to make a decision or judgment based on your question and how it was stated. 

There may also be a very good reason you haven't received a raise or promotion--and for that you will have to sit down with your manager and discuss those reasons. It might not be the company--it might be you--it might be them. There's no way for us to tell. 

In response to your facts:

-No promotion in two years is not unusual at all. No increase in two years is a little more unusual, as most companies will do annual reviews and increases, even if they are small. Of course, 2020 changed the norm for a lot of companies, and many gave no increases in the last year, so that in itself doesn’t really indicate anything. Have you ever asked your manager about the possibility of a merit increase?

-Average pay for degree is irrelevant, especially if you are being paid market rate for the job you have. If you feel that your rate of pay isn’t appropriate, you are always free to shop around for a different job.

-Most people think they are the top performer on their team. I managed people for 15 years and did countless performance reviews in that time. The number of employees I had who came in and said “yes, I’m an average performer” could be counted on one hand, even though the majority of people fall in the “average” or “meets expectations” range of performance. Again, if you feel that you are such a better performer than the rest of your team, why have you not been recognized with a pay increase or promotion yet?

-If you aren’t friends with the people on your team, why would you think they would include you in lunch? If you want to be included, make the effort to befriend them.

-After two years, the amount of help you should be asking your manager for should be minimal, especially if you think  you are the best performer on the team. 

I don’t think you are being treated badly. I think a lot of the things you are encountering are pretty typical for a work environment. I don’t know if you took the job because it was the only one offered to you, or if you didn’t do research on the company and their reputation before you took the job, but sometimes that’s how these things go. Given that you’ve been there almost two years, there is nothing wrong with looking for another position if you are unhappy. I wouldn’t expect your current situation to change significantly.

That sounds like a normal job. You don't get pay increases if you don't get performance evaluations. 

If you're not friends with them they're not going to ask you to go to lunch with them. 

At least you're not being harassed or bullied. Besides not getting a raise or promotion it's not that bad. At least you have a paying job. Maybe try to ask for a raise at least. 

If you think you're being treated badly, then start looking for another job. 

Being treated badly by the company and not being the best job usually go together like peanut butter and jelly.

Hey dummy - Your Company - you write the check bozo!

You’re getting screwed. You’re supposed to get a raise every year to compensate for the cost of living. Your rent goes up yearly. Food goes up. Electricity goes up. Gas goes up. That’s why you get a raise every year to compensate for the price increase.