paobay

We got lots references and helps on how to deal with bad products and bad services. Is there any books or groups that help small business to deal with "difficult" customers? I got a small furniture stores, an old lady wasn't happy about the dining set she got, so I had offered extra discounts, and tried to touch up, back and forth for like 5 times already. She is still NOT happy and blame everything on us for not selling quality goods. (Of course there are better products, but she isn't willing to pay for them). Anyway, I finally offer her full refund. But she insisted those are her table and chairs, but she is going to let her lawyer send us a letter, call BBB and get her credit card stop payment on the transcation.

WHOM can I talk to?

Just finished the book, and I don't remember anything about the Elder wand choose Draco as his master, was this in this book or last ones? a loose end, please help me tie it up.

It seems everyone wants to bargain, but the retailers need to survive too, so how much percentage they should make of you?

Once in a restaurant, we saw this couple who refill their soda 5 times, and eatten 1/3 of their food. Before they left, they asked the waitress to get them to go drinking cups, and refill also.