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Is customer service dead in America?
I don't know about you but I am fed up with poor workmanship and non-existent customer service. I was a service manager for 20 years and busted my butt to make sure everyone was treated well and quality work was done, but I can't find that dedication anywhere I go it seems. Has the race to the bottom line caused this or is it a management problem or what? It seems the bigger an idiot is the higher he is promoted! I can't get my car or computer fixed, can't get a straight answer about why my phone bill is way off, can't reach anyone at the bank and the credit card people don't speak English. Can you relate?
1 Answer
- Anonymous1 decade agoFavorite Answer
Unfortunately this is also occurring here in Canada. It seems much more prominent in large private corporations tho. And that would make me think it is a profit motive.
For things like fixing cars and computers u need a private person who likes to do those types of things...then u can actually get some honest work done.
For banks maybe a smaller bank where u can get to know people who work there would be the way to go.
Utilities are always bad with this stuff. Telus is sometimes a nightmare here. BC Hydro isn't so bad but it isn't a private corporation.