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House re-insurance. Regardless of the size of the claim do the insurers have a legal duty to renew the policy?

My mother owns the bungalow we both live in. She has been insured with the same large company for over 50 years and has made two previous small claims. april '08 we had a bad housefire, we were only able to move in 2 weeks ago. The annual insurance was due for renewal October '08. Checking through bank statements recently I saw that the direct debit payments were no longer taken as they usually are. I phoned to sort this out and was told that they had declined to re-insure us. Since this claim is still not fully completed we cannot get insurance with another company, and so currently are uninsured. TO make matters worse we were burgaled twice after the fire and these claims have still not been dealt with. What can we do?

My mother owns the bungalow but is prepared to let me have a financial interest in the property if this wuill help. I am completely at the end of my tether over the whole business, and would dearly like someone who knows about insurance to tell me what to do.

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  • Boots
    Lv 7
    1 decade ago
    Favorite Answer

    The insurance company is not required to renew your policy.

    As long as you had insurance on the day of the fire, that claim is covered. Your claim is handled the same if you renew your policies for the next 50 years or if you cancel the day after the fire. All the insurance company cares about there is that you had coverage on the date/time of the fire.

    Your mother may have had only 2 small claims in 50 years....until she had a very bad house fire followed by 2 burglary claims. At this point, the insurance company has paid out more on claims then they collected in 50 years of premium. They are cutting their losses and going to let someone else assume the risk of insuring this property.

    All you can do is keep talking to insurance companies until you find one willing to insure you. However, with a bad house fire and 2 burglary claims, it's going to be expensive. You will probably pay a good bit more for insurance post fire than you did before.

    Source(s): Insurance Adjuster 12 years
  • 1 decade ago

    If in UK. Insurers have no obligation to offer renewal but bearing in mind your mothers history with the firm they seem to have treated her unfairly and this is where you could appeal.

    They should have put this in writing though as a consumer and given a minimum of 21 days notice.

    As they have not done this and breached FSA (Financial Services Authority) rules you could have grounds to appeal.

    You need to formally complain to the broker/insurer and use the terms:

    "Treating Customers Fairly" and the Financial Services Authority rules offering all consumers 21 days notice.

    Consumer is the correct term for a client with home insurance so use the term.

    You should address your letter to the Complaints Manager as this should be an independent person.

    You also need to advise them they need to extend your cover with notice as they have virtually left you uninsurable.

    Finally if they still refuse to budge and they really shouldn't as they have not treated your mother fairly then Bureau Insurance are known to take people with an "adverse" history and may help you.

    Hope this helps

  • 1 decade ago

    Unfortunately insurance companies are under no obligation to re-insure, and if there has been a large claim, or several small ones, they tend to think your a high risk.

    The only thing you can do is to shop around, and explain your plight - if you try to hide the truth you could find yourself paying for insurance but not being able to make a claim because of "non-disclosure".

    Best of luck.

  • 5 years ago

    Your motor vehicle coverage company can without delay renew your coverage and debit your account for charge. you maximum in all probability agreed to this at a at the same time as so that you may't insist that they refund the money right away. you'll likely in straightforward words get a partial refund because you probably did not cancel previous to the recent coverage taking outcome.

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  • Anonymous
    1 decade ago

    There is often insurance through the state for high-risk policies. Your mother should have received information on how to apply for that when she was non-renewed.

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