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Do you or would you consider firing this employee?

I work at a clinic like I've said, but today was the most amazing interesting turn of events during a meeting in our office today. I newly hired girl who's been there for only 3 weeks was given the biggest duty on earth. Patient contacted her and ask regarding the prescription and she told patient to wait a week for the prescription to get approved. Well, it doesn't take a week, it take only 2 seconds to find out what medication covers or not. So, she fouled up had the patient wait one week and told her that she'll give the doctor that saw her on duty on saturday to review heart medication. Well, 04/19/2010 she received paperwork and said, she never did receive it. All along it was only her who was working on the paperwork. Since, the manager gave My duty to her to do. She fouled up. She waited till 04/23/2010 to respond. Patient got pissed and called the CEO and contacted me at the office. Today, 04/28/2010 at the meeting, she said, that someone sabotaged her. Is this cause for a firing????????

Update:

She's been warned, she's had more than 6 chances, and she never asks questions. She hides paperwork to do and watches me out of the corner of her eyes and hides paperwork to work on. She's dishonest, lies, and blames her faults on other people in the office, saying that she was sabotaged at work.

3 Answers

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  • Anonymous
    1 decade ago
    Favorite Answer

    A second chance is in order, but with additional supervision and/or lower priority cases, until she's ready to do the job on her own correctly. Some people when they screw up, don't know how to just say oops my bad, and go for outlandish reactions like I was sabotage, it was a conspiracy, without thinking, often it's due to their inability to handle the stress of thinking they are in big trouble ( a somewhat knee jerk reaction) .

    And ironically it's often someone in a higher position then them ( their boss/supervisor) who really must take the blame, as either they weren't trained right, or decent systems weren't put into place to prevent or at least catch mistakes before they became serious.

  • Anonymous
    1 decade ago

    No, i would give a verbal warning, and advise of the correct procedure with an explanation of why the procedure is done. Perhaps your staff member was unsure of what to do, and didn't know who to ask for help -- people learn from their mistakes, and i doubt your employee will make the same mistake again

  • 1 decade ago

    If not firing at least a written warning so if it were to happen again you have proof on paper to follow through with further discipline, and be sure she reads the write up and signs it.

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