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Chris asked in TravelAsia PacificThailand · 10 years ago

Why is the entire staff at California Wow fitness centers in Bangkok rude to foreigners?

I am a foreigner that works out at California Wow fitness in Bangkok. About 99% of the members are Thai, but I know some of the other foreigners that work out there. After chatting with them, we've realized that we all have noticed the same thing; the staff is rude to all of us.

A list of some of our observations:

The staff at reception will smile and chat with Thai members. They will do neither with us foreigners.

The staff on the floor will smile and chat with Thai members. They will do neither with us foreigners.

The staff on the floor will give exercise advice to Thai members. They won't do that for foreigners.

The staff on the floor will assist Thai members during exercises. They won't do that for foreigners.

And don't think that it's because they don't speak English. When I first went in to inquire about a membership and take a look around, many of them seemed quite friendly and spoke English very well. On my first day of fitness, a staff member showed me exercises, gave me advice, took my biometrics(height, weight, body fat index, etc.) He was very friendly. After that, he tried to sell me a personal trainer package. I was apprehensive so another friendly guy with great English skill joined him, but I never bought the package. I see these two regularly, but they've never since said "hello." This same story was confirmed with the other foreigners I've talked to.

But don't get me wrong. Other Thai members at the club are very nice and friendly, smile and say hello. And some offer to assist or provide workout tips. So it's not Thais in general, it's the Thai staff. Does anyone know enough about Thai business culture to understand why the Thai staff, but not Thai members, are rude to foreigners? Could it be that they want to keep the club as Thai as can be, and discourage foreigners from working out there? I just don't get it. Like I said, the other foreigners I know there have noticed the same thing, so it's not just me. At first I thought it might be just me, but they all say the same things.

Any ideas?

Update:

Hey all, thanks for your responses. Very enlightening. Just so there's no confusion, I just put my real picture up as my avatar. It's a recent Thai style resume photo that was airbrushed without my consent 555.

Hey Pragmatic, so you your Thai wife notices the same thing with Thais in positions of power? You may be on to something. The staff do have pretty good jobs for Thai standards, and for their ages; their mostly pretty young. Maybe that has a tendency to inflate the ego quite a bit. Good point!

Hi Spanky. You could be right that they've come across some steroid juiced testosterone filled macho farangs in the past, and maybe they generalize based on their experience. To be honest, I've see a good amount of loud, rude, obnoxious farangs here in Thailand. And it only takes a few farangs to ruin the reputation for all.

You're right Moodka, I've already paid my fees, so why even give me the time of day. And they do all seem to be in love with themselves. I've worked out in the U.S.

Update 2:

and I've never seen fitness trainers with so much hair gel, spiky hair, and "popped collars." That fad lasted about 6 months in the U.S. before dying, but it seems to be the definition of cool in Thailand. So you stopped going there? Where do you go now? I'm completely open to suggestions.

Sorry to hear about that Ann. So you are Thai but get attitude too, because you don't look stereotypically Thai? It's too bad they have to see your last name before showing you some respect. That's not right.

Yeah Peak, they were so friendly the first time. But in hindsight, I saw that it was the salespeople that were friendly, not the ones at reception. For all they knew, I was already a paying member; they're not programmed to show the same friendliness. It's funny how these staff can turn on and off their friendliness depending one whether they can still make a sale or not. You make a lot of good points about their culture and the way the act towards and view others. And perhaps I'll share some

Update 3:

treats some time.

Haha, Spencer. That's funny! Next time I feel lonely or short on friends, I'll go inquire about joining some place with a membership and then get a whole bunch of phone calls from them. Sorry they didn't turn out to be true friends.

Hey IceCube, like I said, that old guy isn't me. He's the head coach of the Oakland Raiders (American) football team. I just thought it was a funny picture, but I think it might be making a negative impact when I ask or answer questions. That's funny what you said about them taking you to the floor with the girls. They showed me around at the Siam Paragon location and I got to see the girls in the pole dancing class. That in no way sealed the deal, but it was kinda nice to see 555. So is Five Star Hotel Fitness the name of a fitness club or are you just saying the top hotels have better fitness centers?

Oh, and FYI, I do speak some Thai. I can carry some pretty basic conversations in Thai and I try to speak it to the staff whenever poss

Update 4:

ible. I always say "sa wat dee krup" and "korp koon krup" and other little phrases to try to break the ice. But still there seems to be a reluctance to open up on their part. Oh well, not much I can do about it. I won't worry about it too much. Thanks again. It's good to see that others have experienced similar things.

Update 5:

Thanks, IceCube for your reply. I will check out the hotel gyms when I get a chance. But in the meantime, I am still locked into my yearlong contract at CaWow. I wonder how friendly the staff will become when my contract is soon to expire ;)

8 Answers

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  • 10 years ago
    Favorite Answer

    Chris, don't feel bad.

    As a life long close observer of the Thai culture, I've gathered much perspectives. I have also been to one of those gyms.

    I was bored waiting for a friend one day, when I wandered into a California Wow. Immediately I was greeted with the friendliest, most informative staff, best they can offer for the first 3-5 minutes. Since I'm no stranger to gym set ups based on my time in the US, I started to quiz them about their facility, and eventually about the lack of certain things. I cited those as reasons for not convincing enough for me to join right then. Soon after they realized that I was not even playing nice, they sort of shut off. Once I told them I don't live in Thailand on a permanent basis (sort of looking for a flexible non-contract negotiation, I was no longer their 'friend'. I left.

    Here's what I assume in response to your question : (and btw, it may go for the immigration offices and beyond, as well).

    • Foreigners are (permanent) visitors. They are not worth investing niceness with. They won't become a loyal acquaintances with so few things in common.

    • Foreigners are not there to understand the (passive aggressive, in my view, and from all sides,) cultural rule of engagement.

    • In business like at the gym, they can't lock you into any long range membership. All the excessive series of promotions will not work on you.

    • They can't be helpful to you because of your outside knowledge. So they'd rather ignore you than be proven wrong about anything they know.

    • Foreigners are too independent (and individualistic) by nature. Easier to leave them alone.

    • Safer to keep them all in a distant than having to alter the group habits to accommodate. (This is proven by how much more welcomed farangs are when there's alcohol involved. Inhibition brings down the social guards.)

    • Staff/officers at places sort of do see you as superior with more money and another fancier homebase in the west. By you being in Thailand, they think you are there to take advantages of cheap things and easy women. This is why they'd rather give you a hard time.

    There's a chance to soften this wall. The day you are speaking to them in Thai casually and bring them little foods from wherever you've been, I guarantee you everything will be different, even just a little. (Not to be confused with briberies...)

    Additional thoughts :

    I've watch the treatments of farangs changed over the decades. I see this as a 'backlash', that slowly became acceptable. Society there is changing is such a weird way, certain things are slow going, but certain things are too easily adapted with much dire consequences. Samples of the negative things are the fads, technologies, and ... economic policies. The Thais are accustomed to classify people into different, easy to communicate (read gossips) boxes of terms. There are negative terms that became too common; cheap farangs, farangs that are the boyfriends of some other opportunist Thai women, dirty farangs, but mostly farangs are understood to be obnoxious and in your face all the time.

    This is mostly culture crash, partially bad footprints, partially true. Over time when there's more understanding HOPEFULLY on the Thais' side about the outside cultures, things will be less black and white. This way they can know how to behave appropriately with different people as judged by individual cases.

    Source(s): Observation
  • Titan
    Lv 7
    10 years ago

    Dear Chis: Before answering your question, I must ask whether your avatar is your real picture? If so, you might look a bit scary to a Thai (me included).

    My brief experience with California fitness was only when they tried to sell me membership by giving me free entrance for several sessions. I've noticed that the person trying to sell all the package to me was a different batch than those who were the trainers. I think once you bought the package, those are sale guys & gals, they speak English. The trainers don't. This only my guess.

    I didn't buy the package for several reasons.

    California just sell as many membership as possible knowing that majority of the Thais have an idea of good health going to fitness, and they (the idea and themselves) only last for a while (3 months top). So you can sell a million membership to one fitness centre and it would never get crowded, because members disappear after 3 months. Best sell them life time member.

    Realising they can't sell me membership, their last weapons was to take me on the second floor and show me the views of all the Thai girls working out on the ground floor, saying sometimes those girls wear even more revealing outfits. This did not make the sale for me too.

    I used to subscribed to fitness centres in hotels like the Grand Hyatt. They have swimming pool as well as good Thai restaurant next to the fitness, including hairdresser. So, I could go to fitness do a little swimming, even have a bite, get change and go to reception near by afterwards.

    California fitness isn't my thing.

    Go to five star hotel fitness, they speak English, very nice and attentive but may be a little more pricy.

    Source(s): Me and my experiences. These days the whole of my family are health conscious that each one of them bought some exercising machines and I almost have the full fitness equipments standing around my house already. %%%%%%% Just the five star hotels, any of them. Check out Grand Hyatt, the Oriental, Siam Intercontinental, etc... I like those because they mid town. You will then have lockers, showers, and parking space should you need to go to reception nearby without much of problems traveling and timing.
  • Anonymous
    10 years ago

    My guess would be that they have been subject to some rude, steroid hopped-up aggressive farang in the past who unfortunately gave you a bad rep - and Thai are proud and don't take **** - though they will make an exception to do their job and try and sell a product - they likely have come in contact with some assholes [ and lets face it - there are some assholes here ] - I am not trying to knock farang in general but it would answer the question -

    @prag - I have been to many different immigration offices in different provinces and they have always been very polite and helpful when needed. Which does not mean that I have not witnessed what you are talking abt w/low level, hot shot officials - I just don't think that sounds like it in this case.

    @prag - that's not nice - I do the mail in w/no problems - do you have to make a visa run? or just go into the korat office?

    @Peak - I also agree that speaking Thai breaks down sooo many barriers here. It makes you a person that can be talked with and joked with and if you understand the humor and can joke back in Thai style - you will be treated more like one of them, naturally and w/o prejudice or thought.

  • ?
    Lv 4
    5 years ago

    I work in a shop, i always smile and be helpful, but i can understand why some shop assistants are like that, a lot of people wouldn't understand, but working in a shop is very hard work, its really quite soul destorying LOL you may think if that's the case then why work in one, but nobody starts off working in a shop because they want to, they do it because they have no other choice! The job itself is very boring, repetitive, low paid, stressful, the managers are often unhelpful, collegues are usually bitchy, customers are rude, and on top of all that you don't even get two weeks off for christmas like everyone else, you get one day off! It's not surpsing so many shop assistants feel too low to make an effort. Don't be upset if you come across someone that appears rude, just think to yourself - they're human too, they're having a bad day, it's their problem not mine, at least i don't have their job!

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  • ?
    Lv 4
    10 years ago

    Don't you worry about a thing...not only foreigners get that kind of a sick attitude. I get that all the time from the Thais. They normally give me that ugly look from my split ends to the tip of my toes. I don't look much of a regular Thai, I guess. Now that I'm 40...I just don't give a d--n anymore. I'm sorry for what those people do to you.

    EDIT: Immigration...hahaha...not only in provinces you get that. I get that even at the airport. I always greet them first...but I get no respond. Many times, I get a$$ faces back...until they open my passport and see my last name...that when it kinda makes them smile a bit.

    Anyway...here in Argentina...I get the same thing...sometimes worse...and almost everyday. So it kinda gets my attention...is it cuz the two countries are the third world countries (or like most of you call it 'developing countries') that's why most of the people are the way they are (we are)? I think they (we) need to develop our mind and attitude, too.

  • 10 years ago

    I find Korat immigration office to be the same. Incidentally my Thai wife agrees with me. We put it down to power control. Thais, in a position of power/purpose, see themselves as superior and like to wave their sticks, so to speak. It really puts me off people here that have a position of power and I always let the wife do the talking as she knows how to suck up to them.

    I don't think that it's just a farang thing. They do it to their own as well. You just may not have witnessed it.

    Edit. 'Spanky', Korat are the only immigration office in Thailand that WILL NOT allow 90 day reports by post. This results in expats having to do a 5 hour, round trip, journeys 4 times a year. That's how helpful they are !! http://www.thaivisa.com/forum/topic/488409-korat-i...

    Edit. I'm on an 12 month extention married to a Thai. I do the 90 day report in person, but may as well do a visa run as the border is closer.

  • 10 years ago

    No idea, I once inquired about joining one in Chiang Mai and made the mistake of giving them my mobile #, they called me so many times, I felt I was best friends with all the staff there.

  • 10 years ago

    The staff at California Wow fitness got you to sign up so now they don't have to be friendly to you.

    Also all the staff there seem to love themselves so maybe they select who they are friendly to.They may feel uncomfortable talking to an old "farang" dude like you.

    I stop going there.years ago!

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