Anyone else found Tesco's "How did we do" site a complete waste of time?

Question

I kept seeing the invitation on the bottom of the till receipt to give Tesco feedback on your shopping trip (How did we do?). Last week I went to the website regarding an item that I hadn't bought appearing on my bill and I also told them that I had noticed that quite a few of the prices had gone up way out of proportion to the current rate of inflation. One brand of wine had gone up by 12.5% overnight and another by 33% over the last 10 months. I also flagged up the extortionate price of a tin of red kidney beans at 75p compared to an equally good product from Aldi costing just 21p. For good measure I also included the fact that my wife had not received any Clubcard reward vouchers since the beginning of 2012.
 I got a phone call the following day telling me to take my receipt to the store and get a refund for the item that I had been charged for but didn't buy, that my comments re prices would be passed to the store manager (Why him? He doesn't set the prices - Tesco head office do that) and that I should contact the club card department directly.
So - back to the store with the receipt where I was told that I must have purchased the mystery item on my bill or it could not have possibly have got on there. I was advised to check my goods against my receipt before leaving the store in future. No refund. Obviously no feedback from the store manager on prices and why should I have to chase the Clubcard people again - having brought the problem to their attention they should be chasing me to resolve it. How did they do? - Badly. It is a fob off service with no one wanting to "own the issue" and provide good customer service. I would be grateful if anyone out there who has had a similar experience could post a reply and if there are a few I can have another grizzle at Tesco. Thanks

Duffer · Accepted Answer

As a family we gave up using Tesco a year or so ago in favour of Sainsbury's. The arrogance, clutter, staff rudeness, and "couldn't give a damn" attitude finally got too much. They have been pestering by email ever since for us to return (our spend is £100+ per week).

Sainsbury's is further away, but cleaner and with a more relaxed atmosphere. The bills are comparable overall, and we are much happier shopping now.

maz22 c · Answer

i emailed them because there were  never any cigarettes nobody stocked the kiosk, the did phone me and said this would be rectified  it was for 2 days. I also filled in a card about how many staff were actually outside smoking but they didn't reply. I think they just want to hear good things and that's not going to happen. They seem not to care how much you spend or how often you shop, even stopped getting my papers there now, go to the paper shop oh and packed up the fags so no more queuing for non existence ones at the kiosk

? · Answer

Gave up on Tesco about 4 years ago.
Had sooo many complaints about them over the weeks with out of date stuff, low quality fruit and veg, and special offers being unavailable. 
The last straw was when they delivered my order over 2 hours later than my selected slot with wrong and missing items.
Had an argument with the manager and e-mailed them with no result.
Never going back there.

jchat · Answer

Yes ----- I do ----- After all the negative publicity lately about TESCO’s I personally have not seen any ‘real’ improvements at any of their stores throughout the UK. Actually they are getting worse both in products, pricing and service.

I have a name for this problem and it is called the UUO Syndrome, which seems to plague many companies in the retail industry.

UUO Syndrome = Understaffed – Underpaid Overworked.

? · Answer

So are you asserting somebody hacked onto your account? i admire cheese and it somewhat is a severe-high quality element to jot down a poem approximately! i'm no longer a suspect am I? this might grow to be an entire cluedo secret element. honest sufficient I comprehend, I do love a detective secret yet i think of precise now it style of feels to be all as much as you Kathy. in spite of the shown fact which you will possibly desire to discover out, weigh up some data! yet together as your doing which you do no longer think of you will possibly desire to write poetry as properly (joking!)

Anonymous · Answer

Nah.

Trending News

Anyone else found Tesco's "How did we do" site a complete waste of time?

6 Answers