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Why Intel Refused To Send Me Back My Original Motherboard I Send For RMA?
I Send An Intel DH55HC Motherboard Out For Replacement In Warranty.The Board Was Wroking Fine Instead Of Some Very Minor Issues.But Intel Send Me Back A Replacement Board Of The Same Model Which Is Giving Real Headaches Like My Old MB Used To Maintain A Static Temperature Of 34c At Idle But This Board Is 39c At Idle With Absolutely The Same Specs.Besides The Intel Welcome Screen Is Loading Relatively Slow.I Never Had This Issues With My Old Motherboard.I Have Tried All Possible Methods To Solve This Issue As Intel Guided Me But It Did Not Help At All.So I Requested Intel To Send Me Back My Original Board But They Are Refusing To Do So And Not Giving Any Clear Answer To Why They Do Not Want TO Send My Original Board Back.Has They Sent My Board As RMA Replacement To Another Person?What To Do Now...Please Help Me...I Want My Original Motherboard Back At Any Cost.
2 Answers
- ?Lv 78 years agoFavorite Answer
When Intel receives an RMA board they refurbish it, verify its functionality, and then send it out as a replacement board for a different customer.
When you recieved your replacement board it was actually a used board that got refurbished. Likewise your original board was refurbished and then sent to a different customer.
Intel no longer has your original motherboard since they gave it to a different customer. This is why they can not return it to you.
- Anonymous8 years ago
If your original board was working fine why did you send it in? Anyway they wont give you your original board back because if you sent it to them saying its faulty, they have probably already disassembled it and salvaged/recycled what they could or refurbished it. And a 4c difference is nothing to be concerned about, the heatsink might be sitting a little different on whatever part you are talking about with those temps.
