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Is this the section that says Yahoo staff here to help you?

I don't see many responses from staff. My question, in attachments, has been ignored for days and I see a few others are only answered by general public. Is this the new Yahoo?

Update:

Note: At the top of the Attachment section where I asked my question, it clearly states, "Yahoo Staff are here to help". http://answers.yahoo.com/question/index?qid=201308...

4 Answers

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  • 8 years ago
    Favorite Answer

    Contacting staff is not done through YA. They rarely if ever monitor the posts unless they are reported. There are ways to contact them.. Note, these numbers change and you may find some are not current. If you find that, let me know so I can update the list.

    Start with the newest Help Page. It has phone and email links.

    http://help.yahoo.com/kb/index?page=home&locale=en...

    You can call Yahoo on these numbers:

    USA: 1-866-562-7219 or 1-800-318-0631

    UK: 020-7131-1000 or 0870-352-2000

    AUS/NZ: (02) 8925-0100 or (02) 8288-4600

    Canada: 1-877-722-3755

    Direct No.: 1-408-349-1572

    Fax No.: 1-408-349-3301

    Contact email address: cc-advoc@yahoo-inc.com

    customercare-en@cc.yahoo-inc.com

    account-security-help@cc.yahoo-inc.com

    Yahoo Customer Service No.: 866-562-7219 or 408-349-3300

    OR visit this HELP page:

    http://help.yahoo.com/l/us/yahoo/smallbusiness

    If you just want to emailt he Yahoo Answers staff, then their email address is:

    US: y_answrs_team@yahoo.com

    UK: y_answrs_team_uk@yahoo.co.uk

    AU: y_answrs_team_au@yahoo.com.au

    (the missing 'e' in 'answers' is intentional)

  • There are staff that answer Y! Mail questions e.g. http://answers.yahoo.com/activity?show=sBADYJwfaa

    One point I would make is that it's not explicitly clear in your question what you are referring to. If you mean that you are unable to attach documents in Y! Mail and it's probably best to say so and to mention Y! Mail in the header of the question. This is more liable to attract attention of staff.

    It's unlikely that staff are going to track back 3 days now so I would wait a couple of hours (until e.g. 09:30 PST) and post it then in that same category, mentioning Y! Mail specifically

  • ?
    Lv 7
    8 years ago

    It is only other users that answer in this category. If you want answers from Yahoo staff then you would have to email them direct. There are delays sometimes in getting a reply to emails from the staff, but this is probably down to how busy they are when the emails come into their inbox.

  • 8 years ago

    Yahoo answers is "just people"

    there is supposed to be a site for getting help from Yahoo. Years ago, i had a phone number, but it hasn't worked in a long time.

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