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How many out there think GM or Toyota is 'worse' for recalling cars?
Toyota has been blamed for many things, even down to floor mat clips breaking. There is a number of new recalls, but what does this all mean. GM has hid Air Bag, Steering, Ignition and many more till they just recently had to. Toyota has had many recalls also, such as floor mats, electrical, even one about the AC and Power steering blowing the same fuse.
Who is more at fault in this world? Companies who will recall for defects and fix them, even minor, or those that have waited 10 years to admit to a dollar part that they knew was bad? No car maker is perfect, but reminds me a study. 'The Value of a Human Life' ... Is it better to spend a few dollars to fix a problem or weigh out how much the lawsuits will cost. And yes the study was done in the 70's.
4 Answers
- Terrence BLv 77 years ago
Here's my take: Recalls are a sign of good customer support, but Government recalls are not. Both are easily the largest manufacturers in the world and both have just shown us a perfect example of corporate greed. Government recalls are the bottom of the barrel in my eyes. They essentially tell you that the automakers were forced into recalling their vehicles because the government forced them to take action. Toyota surprised me on this one because they've always been aggressive in recalling their vehicles over the tiniest thing sin the past. GM (and Ford) on the other hand, have always been reluctant to take action, choosing to deal with issues cse by case instead of fixing the problem. Ford has been taking lessson from the imports and it seems that those issues have improved drastically. I have noticed Toyota's quality slipping since as early as the late 1990's. While they are still better than most overall, they are not as good as they used to be, say,even 20 years ago. The comment about the Honda Accord recall was major. It affected 1998-2003 Honda/Acura vehicles that used the H4 and H5 automatic trannies. Honda fixed the problem but it was a big problem. If you look at both, you'll find that the Toyotas and Hondas affected were all made in North America models. I love this country but the corporate office here in this country don't always follow the models of those in the parent company. Every company has issues; It's how they deal with them that matters. GM's issues are worse because they are always having some type of government recall. Few are aware of the gas tank recall that affected like 15 years of Chevy and GMC trucks about a decade ago and don't even get me started on GM in the 1980's . Let's hope Toyota has learned their lesson this time around. If not, they will lose the majority of their buyers.Japanese brand trump card has always been their stellar reliability and top notch build quality, with Toyota in the forefront. Another mistake like the last one could seriously hurt Toyota.
- Eric PLv 67 years ago
I think the recalls and other diligent customer satisfaction steps aren't as much a reflection on quality as they are on culture change. Society has become more and more litigious (likely to sue) over time, and with the rise of social networking and viral media, the impact of problem reports, whether or not they are legitimate and how prevalent they are, is tremendous. Manufacturers must be much more vigilant to protect public image now than ever before.
- FlagMichaelLv 77 years ago
It is a mistake to assume that recalls are an indicator of poor quality when really they are more of an indicator of good customer support. In fact, there is never a recall unless there has not only been an identified problem but an identified fix. Take the 2000 Honda Accord, for example (first source). Out of 19 recalls, 13 were for aftermarket lighting. None were for the biggest problem in the 2000 Accord, transmission failure, although 56% of all the complaints for that model year were for transmission trouble. The Yugo, with two variants, was rated the worst car of the millenium by CarTalk but had only two recalls. Lots of problems, no fixes.