MV Moonsong
Favorite Answer
Have you tried clearing out the browser? That is the usual suspect.
Try this, Open the control panel, go to Internet. Select Delete all temporary files, passwords, history and addons.
Then close your computer and turn it off. While it is off, unplug your modem for 10 seconds. Then reconnect it to your computer. Turn everything on.
Once it is on, either run your antivirus software or download AVG from www.cnet.com, it is free. It will repair your computer.
If it is still crashing, and you are not online, it is Dell's fault. Dell was the house that was built on customer service, until 2000. Then they started building call centers to thwart you. States have been suing them, but it is still an issue. It is better to deal with Dell on line. Try from your work computer if you have to, and know that it will take a few days of ridiculous emails from Dell trying to get out of repairing the computer, but if you stick with it, you should be able to get a ticket number to send it in for repair.
Good luck.
Sebastian S
If the computer actually crashes and either turns off or freezes... then it could be Dell but it doesnt have to be necessarily.
It is much more likely to be Dell if the computer is new
If the computer is old (3+years) it shouldnt but it could be that just one of the pieces isn't functioning properly in which case in would not be Dell
Qwest would have nothing to do with it unless it is the actual internet that is crashing as opposed to the computer.
If it happens while you are on the internet then your computer may be having problems in cooperating with Qwest
Hope all of this helps
brice.helman
Dell is just hardware, you can't blame your computer for crashing. If it is the internet that keeps becoming disconnected, it is possible that it is your ISP (Qwest). Other wise, it is Microsoft's fault for having stupid operating systems.
Anonymous
That depends on what is crashing. If it was the whole computer, I doubt you would have considered Qwest.
Anonymous
Cox Highspeed Internet