Should I close my Bank Account?

Sounds like you should just get a new bank! Online services are common at most banks today, especially the big ones.

I'd definitely recommend getting a new bank if you're unhappy with the service with one. It is not as difficult to switch things over as you think. Just make sure you have a new bank account before you close out the old one.

And, for the time being, I'd just try to get your problems fixed quickly at your current bank. If you reported fraudulent activity on your cards, policy states a card has to be closed and reissued (or else the customer is held responsible for possible future charges as opposed to the crook). However, new cards usually only take about a week to arrive. You can stop at a branch to take out cash, your checks should still be good, and a lot of walk-in banks offer temporary debit cards that will allow you to do pin-based purchases as normal until you activate your check card.

As for the online banking, did you contact the online department (I know with the bank I work for, our online specialists are ONLY available by phone). Most larger banks train specific people in online situations, so other bankers have a limited knowledge about it. So, make sure when you give them a call that you get to the online department, and tell them your account is restricted. Most likely, they'll ask you a series of security questions and then offer directions to you so you can reset your password. Keep in mind that if you can't answer the questions or you are unwilling to follow the steps, they can only do so much. But getting it reset is painless. I know your bank has made you unhappy, but you'll get way more with sugar than you will with vinegar. So, be nice to them and (most likely, I hope!) they will do everything they can for you.

Again - I don't think anyone should stay with a bank they don't feel is right for them. I hope that helps you with a short-term solution and then I'd recommend taking your time to shop around so you know you end up with a bank that will treat you right.

I would do exactly that. Find another bank and then let the manager of your old bank know exactly WHY you're moving when you withdraw the accounts. If you would prefer, put the reasons in a letter, mailed directly to the head of the bank as well as the branch manager.

In most cases, if there was suspected fraud activity that the customer reports, they cancel the cards and reissue new ones with new numbers. If that's not what they're doing, and they're causing other issues as well, then it's time to move. They don't deserve your business. Fact is, after 5 years, I'd say that it's 4 1/2 years too long with that bank. I have to say, you have much more tolerance and patience than I do.

Yes I would definitely get a new bank...this sound like they could care less about you so why continue to give them your money....

I work at a bank and in there defense it is porcedure to cancel someones visa card and debit privileges in order to stop the card and it's associated number from being used repeatedly fraudently...as far as the online banking they should be willing to help you provided you verify yourself with their secuirty measures...online banking and a check card is is the most BASIC way of banking in todays society so I feel your frustration and the bank should realize this...so if they can't even provide the basics...WALK and take your business elsewhere ~ cancel your direct deposit and find another bank since they can't treat you the way a customer should be treated!!!!!!!!!!!

in your case i would if they are not giving you a debit card ( this is an essential part especially if you have direct deposit) and online banking. i would go with a credit union something that is alot more smaller and you have your best interest at heart. good luck with your accounts.

If you're not getting what you want from your bank, then yes, you should close your account, and put money elsewhere.

I've always liked credit unions, and can recommend a few, but don't use this board for spam.

Which monster megabank is it?

Do yourself a favor, find a nearby credit union, or at least a local bank.

Quit supporting a bank that has done nothing but give you grief.