HELP!! Is my computer dead?

Question

I have an HP desktop computer.  It's approximately three years old and has been working fine since day one.  About two hours ago, I tried to close an internet window and it didn't close; however, the computer had not froze since I was still able to move the mouse.  I tried restarting my computer.  When it began to reboot, the blue "HP" screen came up as always and then a black screen came up with a silver "underscore" looking thing that flashes in the upper left hand corner.  Nothing happens past this stage.  I tried CTRL, ALT, Delete and it rebooted the computer again, but still stayed on that black screen.  I then tried a manual shut off, and the same thing happened.  Finally, I tried a manual shut off, unplugged the computer, and plugged it back in again.  Same...no luck.  Nothing happens when I press the F11, F12, or excape keys.  Can someone please help?

Thank you,
-G.B.

Anonymous · Accepted Answer

Hi may i suggest checking the hard drive cable is connected inside the case it sounds like it has fell off.
also check the fan is coming on when you press the start button there may be only one way to deal with this take it to a tech.
do not reformat the drive as it will destroy everything.
what a stupid idea that is.

Wadmonger · Answer

Sounds like hard drive but try F1 when starting. Good luck, very frustrating.

Dennis · Answer

1. Harddrive is disconnected.
2. Windows couldn't be found,
Meaning, there was a virus and deleted your whole System dict.

mustafa n · Answer

I think it is your Hard Driver try to Format or Repare it f this doesn't work replace your HD or take it to one of HP Support Centers

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HELP!! Is my computer dead?

4 Answers