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I was on the internet, and my computer suddenly shuts down?

I have Windows 7 Professional as my operating system. I have an HP a6230n desktop, in case anyone was interested as to what computer I have.

So I was logged into my e-mail, I was watching the TV show M*A*S*H on Project Free TV's website; and I was looking at a couple Craigslist advertisements. I was on the Internet Explorer 9 browser that I recently installed as of October 24, 2012.

All of a sudden, my computer shuts down, I get a blue screen with this message:

STOP: c000021a {Fatal System Error}

The initial session process or system process terminated unexpectedly with a sta

tus of 0x00000000 (0xc000001 0x001003a8).

The system has been shut down.

So I happened to go through the "Launch System Repair (recommended)" thing and I eventually got my computer back online.

But what do I do when I get these blue screens and messages in the future?

4 Answers

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  • ?
    Lv 6
    9 years ago
    Favorite Answer

    Check whether your virus protection is working. The date and time should be recent.

    Run a full virus scan. There might be something that got through and which maybe can now be isolated if not resolved. It has happened to me that a virus gets through first - then the protection app catches up and finds a way to handle it.

    It might even help to do a defrag - though normally, that helps with slow performance not nec blue screens.

    also think about the most recent apps you've downloaded and or new sites you've visited in the last few days. It's possible that one of those is infected or infectious and is a source of virus attacks to visitors/ downloaders.

    Good luck.

  • Anonymous
    5 years ago

    Ok your drawback is as follows into element: as soon as your pc sits in a particular spot for a while you are going to get a dust build up, now what this effects is a quantity of matters it effects the fanatics it starts to make them work harder to spin at the speed they are think to this makes use of extra vigour, creates more warmness and wears out the motor for your fan(S). A CPU you're questioning shouldn't be a (case) its a valuable Processing Unit. This is the place your know-how is processed. On the highest of the CPU there is a heat sink and above that warmness sink there is a fan, now dirt will build up on this after time, now it's principal to clean this with a light vacuum. When you consider that that the CPU is the source of the most warmness generated in most pc's its major to get this cleaned. Now on the back for your computer where you plug your power cable into if you happen to did not become aware of its called a PSU: energy provide Unit. That is what collects the vigor from a vigour outlet and distributes it evenly to what needs/makes use of power. Now on that PSU there is a fan, that fan is very important to hold easy again for heating motives. Now the challenge you are having is overheating, in a laptop there is a temperature sensor and when the computer reaches a certain temperature is will mechanically shut its self down. This can be a safety factor. So once you clean your: CPU fan PSU fan heat distributing fan any intake fans Your over heating challenge will have to be quality for another 6 years. I'd propose that if you find yourself no longer utilising your computer and it's switched off or on sleep, put a towel or fabric over it and make certain it covers all fanatics this may occasionally avoid any dirt and dirt construct up. In all i am hoping this helped and you learnt a thing or to. Good success -Luke, A.Okay.A Mr expertise

  • One thing you could do to avoid the BSOD in the future is to make sure the inside of your computer is relatively dust free. You can get cans of compressed air at electronics stores or big-box stores for around $3 to $10. What you'd do is pop open the side of your computer, use the air to blow the dust out of the fans and the big finned pieces of metal, and then vacuum the dust bunnies that get blown out of your case.

    Yes, your computer gets very dusty on the inside. Regular cleaning is one way to prevent the buildup and keep BSODs from happening.

  • 9 years ago

    Check the microsoft support site for an explanation and resolution for BSODs.

    This like talks about your problem.

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