How can I fix the following mess? Sprint has committed fraud against me!
In 2005 I bought a Sprint cellphone from the Wal-Mart cellphone kiosk in the electronics department. The contract was for 1 year. A few days before the contract was due to expire in 2006, I called Sprint to make sure that everything was in order for the contract to expire.
The agent with whom I spoke said that the contract was for two years. I have the original contract which clearly states that the contract was for one year.
Sprint unilaterally declared my original 1-year contract as a 2-year contract (even though I had the Wal-Mart cellphone kiosk person call them to verify that the contract is for 1 year). The Sprint person implied that the Wal-Mart cellphone kiosk agent and I were both liars.
Sprint has turned my contract over to a collection agency because I have refused to submit to Sprint's fraudulent claim that my contract with them is for two years.
Todd R2008-02-08T16:33:44Z
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As long as you have a copy of the contract showing that you only signed it for 1 year, and you have not extended your contract by getting an upgrade, doing a plan change, or accepting an SA renewal offer (free vision for 2 years, free text for 2 years etc..), which would be a 2 year contract extension, you can take a copy of the contract into a corporate sprint store (not wal-mart or best buy, or any other independent dealer that carries more than sprint phones), and they will get it corrected for you. If at any time you did do a contract renewal for any reason, then you are stuck with the contract as they automatically send you out a confirmation letter regarding the new contract. If you do not dispute it within 30 days of recieving this letter, you have no case and you are liable for the contract.
This is a difficult question, because no one reading your question can be sure of the facts surrounding the incident. I fist think of all the treachery in the bible when fraud is committed. In first Kings the wicked king Ahab, who served as king in God's nation of ancient Israel coveted Naboth's vineyard, and subsequently had Naboth killed to obtain Naboth's vineyard, (1st Kings chapter 21). Psalms 119:165 says there is no stumbling block for a servant of Jehovah, even if it is being ripped off from a person who pretends to be a brother/sister. The Bible says we live in critical times hard to deal with. In these critical times brother/sister may turn on brother/sister, however Jehovah knows exactly what is in a person's heart. Our sincere prayers can be for a person who is the victim of fraud. Most of Jehovah's Witnesses are not lawyers, so the court may be the best place to settle a matter that requires legal judgment concerning money matters.
If you still have the contract that you signed in 2005 and it states clearly that it is a one year contract, then you are in the clear and should contact an attorney for advice on the best way to rectify this situation.
I've experienced similar things with a couple of the other wireless companies, I think they're all crooks.
Turn them in to the BBB or FCC and register a complaint. Or, send a letter to the collection agency Cc to each of the credit bureaus telling your side of the complaint.
Please report the problem to the FCC at the following address provided you can substantiate your claim. Any and all communication company's will be willing to co-operate with the FCC.
General information, inquiries & complaints: fccinfo@fcc.gov
If the above email is not the right place then you can visit www.fcc.gov and see who else to contact. But I am pretty sure they will provide you the appropriate guidance. All the best and I hope you find the information usefull.